What are the responsibilities and job description for the Wholesale Remedy Consultant position at OPENLANE?
At OPENLANE, we're committed to delivering exceptional customer experiences through innovative solutions and best-in-class service. As an Arbitration Specialist, you'll play a critical role in resolving disputes and finding resolutions that meet our customers' needs.
We're a data-driven organization that uses insights to inform our decision-making and drive business outcomes. Our team is passionate about leveraging data to transform risk into progress and deliver value to our customers.
We're seeking a highly skilled Arbitration Specialist with experience in the automotive field and customer service environment. In this role, you'll research and verify information, analyze data, and prepare case resolutions within our CRM database.
- Investigate and resolve customer arbitration claims efficiently and effectively.
- Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns.
- Verify vehicle condition data from inspection reports and confirm accuracy.
- Maintain proactive communication with customers, ensuring acceptance and quality of resolutions.
This role requires collaboration with inspection and quality control teams on a regular basis. If you have a positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork, you'll thrive in this dynamic environment.
In addition to your technical skills, we're looking for someone who can analyze processes and suggest improvements. Your proficiency in utilizing CRM software is also essential in managing customer interactions and maintaining accurate records.
Join Our Team
We're proud to offer a comprehensive benefits package, including competitive base pay, bonus plan, and automotive allowance. You'll also enjoy medical, dental, and vision benefits, immediately vested 401K or RRSP, unlimited flex time off, and a robust Employee Assistance Program.
