What are the responsibilities and job description for the Sr. Systems Administrator - Telephony position at OpenText?
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Digital Experience (DX) is the new marketing domain. 89% of companies plan to make Customer Experience their number one area of engagement by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments-all while driving higher conversion and engagement. OpenText's rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.
Your Impact :
A Systems Admin role at OpenText is not just a job; it is an opportunity to make a meaningful impact. You will play a pivotal role in ensuring the excellence of our Contact Center and Work Force Optimization solutions. Your work will directly contribute to improving communications centric applications which help customers improve their operations and meet regulatory requirements. You will tackle intriguing and vital challenges within a dynamic team environment, gaining exposure to AI and cloud technologies that you might not encounter elsewhere. We encourage you to cultivate an engineering mindset, continually innovating and creating new and exciting software solutions that make a difference.
What the role offers :
As a Sr. Systems Administrator you will :
Conversant with PBX administration (Avaya, Cisco, Mitel...), integrating telephony -solutions and comfortable to work on the following :
- Configuring telephony integrations to customer and product requirements.
- Maintain and enhance systems as required.
- Hands on Experience with phone devices, their cabling and configuration.
- Assist QA with execution of test plans, including placing test calls.
- Familiarity with scripting (i.e. shell, python, etc.)
- Excellent written and verbal communication
- Experience working with different teams across the separate geographies
- Education and Experience Required : Typically, certification on one or more PBX systems and a minimum of 3 years of relevant experience.
- Familiarity with third party telephony devices such as Dialogic, Aculab and others.
What you need to succeed :
One last thing :
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
