What are the responsibilities and job description for the IT Technician position at Operation Breakthrough?
Job Description
Job Description
Operation Breakthrough is a not for profit organization that helps children who are living in poverty develop to their fullest potential by providing them a safe, loving and educational environment. Operation Breakthrough strives to support and empower the children’s families through advocacy, referral services and emergency aid.
JOB SUMMARY
This position will work closely with both the IT Specialist and the Controller to provide IT support to the organization as well as engage with interns and families in operating an IT store. This position will require some early evenings and weekend hours.
QUALIFICATIONS
IT experience, including hardware readiness, and basic issues resolution
Basic software expertise including Microsoft Office and Google Mail, Docs, and Sheets, and agency focused software
Strong project management and interpersonal skills for coordinating parent / staff trainings and student intern engagement
ESSENTIAL FUNCTIONS
Assist current IT Specialist with IT issues for approximately 200 employees.
Assist with setup when new technology / equipment is acquired.
Troubleshoot and resolve hardware, software, and network issues.
Assure that all new-hire employees are provided the necessary computer equipment to efficiently complete their job tasks.
Work with high school interns while repurposing computers for families.
Work closely with the Controller and Ignition Lab facilitator to open and oversee an IT store staffed by Operation Breakthrough high school interns.
Other Duties as may be assigned
Ensure proper functioning of communication tools (e.g., email, instant messaging, video conferencing, Intranet)
COMPETENCIES
English Language : Speaking, understanding, reading and writing of the English language.
Interpersonal Skills : Interact respectfully with others. Manage conflict effectively, gain respect and confidence of others. Demonstrate sensitivity to the needs and feels of others and develop and maintain solid working relations with other staff, families and volunteers.
Problem-Solving : Identify problems, use good judgment and make decisions based on facts, sound reasoning and weighing of possible outcomes.
Critical Thinking : Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
Organizational Skills : Show superior organization skills, prioritizing multiple projects and tasks to meet deadlines while dealing with changes and interruptions.
Professionalism : Model appropriate behavior, personal appearance, language and communication skills for staff members as well as children.
Project a positive image for self and Operation Breakthrough.
Confidentiality : Maintain confidentiality with regard to staff, children and families according to established guidelines.
Diversity : Sensitive to diversity and cultural orientation. Accept interpersonal differences and deal effectively with others regardless of level or status.
Communication : Listen, perceive and interpret what others are communicating. Obtain needed information from others and convey information both verbally and in written form in a way that is understandable by a wide range of audiences.
Dependability : Serve as a role model in following policies and procedures, using time wisely, being on time, reporting, completing assigned tasks and following through on commitments.
Life-long Learning : Continuously engage in gaining new knowledge and skills in technology. Stay up to date on changes which occur in the field.
WORKING CONDITIONS
Indoors
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee.
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