Community Engagement Coordinator

JOB TITLE: Community Engagement Coordinator (Bilingual Preferred - Spanish)

CLASSIFICATION: Non–Exempt/Hourly

REPORTS TO: Director of Resource Development

SUPERVISES: Volunteers and Meal Providers

TIME COMMITMENT: 40 hours, some evenings and weekends required

JOB PURPOSE

The Community Engagement Coordinator oversees the organization’s volunteer, community partner, and meal programs. In collaboration and consultation with program administrators and supervisors, this individual will work to produce the following outcomes and agency goals: 1. Strengthen programs (e.g. Steps to Independence, Meal Program, Volunteer Program, Food Pantry, and Boutique); 2. Advocate for and educate the community about Operation HOPE-North County; 3. Work directly, indirectly, and in collaboration with the Executive Team and others to build community partnerships, increase community awareness, and build donor-based opportunities.

PRIMARY DUTIES AND RESPONSIBILITIES

Volunteer Program:

• Oversee the day-to-day operation of the volunteer program.
• Generate strategies to recruit volunteers for various programs and outreach events.
• Serve as the main point of contact for all volunteers and volunteer inquiries.
• Manage the volunteer application process, background checks, orientation, coaching, and onboarding procedures for new volunteers.
• Maintain a current and updated Volunteer Manual, procedures, and list of volunteer opportunities.
• Ensure the volunteer check-in procedures are followed and records of volunteer hours are maintained using established procedures.
• Implement staff and board approved policies, procedures, and standards for volunteers.
• Maintain confidential records for all volunteers and documentation of volunteer activities.
• Establish and implement processes for evaluating the contributions of individual volunteers and volunteer satisfaction, as well as overall volunteer program effectiveness.
• Work proactively and communicate clearly with staff to provide accurate information and assistance with volunteers.
• Assist with conflict resolution between staff and volunteers using established OHNC procedures.
• Assess volunteer needs as well as programmatic administrative needs, developing volunteer assignments and position descriptions in collaboration with program supervisors.
• Develop, coordinate, and implement volunteer recognition activities using a variety of approaches such as appreciation events, social media, newsletters, or announcements.
• Ensure that volunteers work in a safe, healthy, and supportive environment consistent with all applicable legislative regulations and agency policies.

Community Meal Program:

• Recruit, acquire, and retain meal providers.
• Maintain an up-to-date meal calendar as well as a list of providers and meals served.
• Coordinate the utilization of partner commercial kitchens by meal providers.
• Keep records of all provider food handler cards and other needed records.
• Communicate names of meal providers to staff and provide updates as needed.
• Identify opportunities and develop strategies to partner with civic groups, faith-based groups, and local restaurants to prepare or provide meals.
• Place meal orders for dinners that are funded by donors unable to serve and attend the dinner.
• Communicate with and express appreciation to meal providers.

Community Engagement/Outreach:

• Maintain an up-to-date agency volunteer and community engagement database.
• Assist with developing a wide variety of materials (paper, electronic, video, photographic) for volunteer program recruitment and community engagement opportunities.
• Identify and participate in community outreach events and speaking opportunities to promote Operation HOPE-North County.
• Develop strategies to broaden current and potential community partnerships to meet program goals.
• Cultivate relationships with volunteers and community partners to leverage donor-based opportunities and identify additional ways of partnering to meet existing program needs.

*Performs all other duties and activities as assigned.

Operation HOPE–North County considers this position to be a mandated reporter of elder and child abuse.

PERSONAL CHARACTERISTICS

The Community Outreach Coordinator should demonstrate competence in the following areas:

• Organizational Ability: Set priorities, develop work schedule, accurately monitor progress toward goals, and track details, data, information, and activities.
• Planning and Coordinating: Work both independently and in concert with others as a team member to move the organization forward, set goals, create and implement action plans, and evaluate outcomes as they pertain to assigned areas.
• Interpersonal Relationships: Demonstrate the ability to give and receive direction using superior interpersonal and coaching skills.
• Communication: Communicate clearly and effectively using a variety of communication tools and platforms.
• Confidentiality: Understand the critical nature of workplace confidentiality (clients, donors, volunteers, co-workers, organizational matters) and ensures such information is secure.
• Ethics: Understand ethical behavior and business practices, maintain healthy boundaries, and ensure that personal behavior and that of others is consistent with these standards and aligns with organizational mission and values.
• Cultural Competence: Work, interact, and communicate effectively with individuals from varying cultures and backgrounds.
• Motivational Leadership: Guide, direct, and help motivate volunteers and community partners to engage with the organizations work and mission.
• Flexibility and Adaptability: Demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Outgoing Persona: Personable and approachable with an ability to make effective presentations and speak in front of groups.

SCHEDULE
Involves a flexible and adaptive workweek of 40 hours which will include some evening and weekend hours to accommodate outreach activities and special events. Some overtime may be assigned as needed to meet shelter programming needs.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Associate degree in communication, public relations, social services, related field, or significant relevant career experience
• Experience working in the nonprofit sector
• Supervisory experience (preferred)
• Proficiency in use of Word, Excel, Publisher, PowerPoint, Outlook, Google Docs, or similar for word processing, spreadsheets, database management, email, social media, and other platforms.
• Ability to lift 40 pounds as well as stand, walk, stoop and bend.
• Bilingual Preferred - Spanish

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and required skills. Contents are subject to change to meet the needs of the organization.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• All candidates must pass a background and drug test to be eligible for employment. Please confirm you have read and understand this requirement.

Work Location: In person

Salary : $21 - $22