What are the responsibilities and job description for the CRM Product Owner position at Operation HOPE?

Operation HOPE sees social justice through an economic lens. We are dedicated to financial dignity and inclusion as we equip adults and young people with the financial education, coaching and connections to secure a better future - providing guidance through personal aspirations and life's challenges - facilitating a journey to financial independence.

We are looking for a CRM PRODUCT OWNER to join our Product Innovation team. As the PRODUCT OWNER, you will oversee the development of the CRM digital product from start to finish to ensure it meets stakeholders' needs and preferences. The main duties include translating the overall vision of the CRM for our organization, serving as a liaison between stakeholders and the developers, managing various backlog items and prioritizing and launching product features based on stakeholders' preferences and organization priorities.

This position is specifically for a PRODUCT OWNER with a heart for social justice through an economic lens. We're looking for a driven, creative product leader who thrives on taking on new challenges, loves developing digital products, understands the power of data, harnesses research to develop user-centric solutions, and ultimately is passionate about creating technology in service of people. If you have the desire to drive strategic conversations about digital products, work closely with stakeholders and manage the roadmap for delivering transformation projects, product enhancements and ensuring systems continue to run as efficiently as possible, then this job is for you!

KEY RESPONSIBILITIES :

Partner with key internal and external stakeholders to understand business requirements and success metrics for digital products
Communicate program and product vision and priorities within the organization
Manage multiple digital product development projects to advance the strategic goals of the organization
Translate a conceptual vision for the team's product into a set of actionable features
Collaborate with various subject matter experts, including developers, engineers, and end users
Oversee the entire product development lifecycle, from concept and ideation through development and ongoing refinement / maintenance
Identify and act on opportunities to continuously improve the user experience within managed products
Serve as the product subject matter expert for the technical functionality of various platforms

What does this look like in action?

Creating and / or refining a product road map based on this vision (which may include developing user stories)

Managing the product backlog and prioritizing stories based on changing requirements

Monitoring and evaluating product progress at each stage of the process

Liaising with the product team, stakeholders and end-users to deliver updates

Facilitating stand-up meetings and product sprints

Taking ownership of properly documenting business requirements that can be turned into technical requirements

Coordinating activities between internal and external vendor partners, defining what collaboration will be necessary to work through development and implementation of the road map, and managing integration work

Learning / understanding the data architecture and flow of data

Creating and maintaining program and product artifacts including project plans, project schedules, roadmaps, product backlog, epics, user stories, use cases and other product documentation

Participating in test script reviews, user acceptance testing and testing of new system functionality

Troubleshooting data issues and functionality by evaluating back-end data through use of query tools

Providing knowledge support to third-party partners to resolve development issues, facilitate development needs, and support the product in DEV, UAT, TRAINING, and PROD environments

SKILLS / QUALIFICATIONS :

High aspirations for all people to be successful and empowered financially

MUST HAVE : 3 years as a Product Owner or Business Analyst working with application development in an agile environment (Special attention to those with experience in Microsoft Power Platforms and Dynamics 365 development / customization in the Microsoft Cloud for Nonprofit tech stack)

Prefer four-year bachelor's degree in computer science, information systems, engineering or related field

Prior product management experience within industry standard CRM systems (Dynamics365, Salesforce, HubSpot, Monday, etc)

Experience facilitating the development of digital products for a nonprofit environment "from scratch" and managing the entire product lifecycle

Adept at coordinating work involving many roles and skill sets (i.e. development, design, UX, research, etc.)

Curious, creative, and inquisitive to go deeper beyond the obvious

Self-starter, able to drive work forward within an agile environment with minimal direction

Dedicated team player with a passion for building intuitive, user-centered products

Strong communication and presentation skills, including the ability to communicate challenges simply and convincingly to help drive fast decisions, be it with an engineering team or non-technical business leaders

Ability to understand technical concepts and software applications

Strong bias for action with a demonstrated track record of successful product delivery

Relentless focus on product enhancements that will drive real, measurable impact

DEPARTMENT : HRII

ACCOUNTABILITY : Director of Product Innovation & Data

SUPERVISORY RESPONSIBILITIES : None

STATUS : Full-time Remote

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light physical effort equal to frequent lifting or moving of lightweight materials.

Regularly required to sit or stand, bend and reach. Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.

EEO STATEMENT

Operation HOPE is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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