Social Services Administration Specialist

Job Description

Classification: Full-time Exempt

Reports to: President and CEO

Department: Operation Social Services

Operation Restoration (OR) supports women and girls impacted by incarceration to recognize their full potential, restore their lives, and discover new possibilities. At OR, we focus on advocacy, education, economic mobility, and true economic equity for our staff, clients, and community. Our goal is to remove financial incentives for incarceration/detention to increase investments in social services, education, and healthcare for all people. Incarceration is defined as confinement in prison, jail, immigrant, juvenile or military detention, or a deportation facility. Directly impacted women and girls are those that are or have been incarcerated, arrested, are on probation and/or parole.

About the Position:

Under the direction of the Senior Advisor of Operational Culture , the Social Services Administration Specialist manages all social services provided by Operation Restoration and supervises staff, interns, or volunteers working for Operation Social Services.

Duties and Responsibilities:

• Develop effective integration strategies for clients, included but not limited to supervising the implementation of plans of care for OR clients
• In collaboration with the Senior Advisor Quality Care Innovator, the Social Services Administration Specialist creates, implements and monitors control measurements for all Social Services programs
• Develop and maintain relationships with community agencies for referral purposes.
• Manage and assign responsibilities to Social Services staff, interns, and volunteers
• Recruit, train and supervise staff members, interns and volunteers working for Operation Social Services
• Ensure all Social Services information and data is properly maintained in electronic and paper files by conducting audits on a routine basis.
• Provide written and oral updates to the senior management team on a regular basis.
• Support fund development staff with research and grant applications
• Coordinate Social Services across programs to make sure all OR clients, students, and program participants receive high quality case management services
• Improve and maintain processes and procedures to implement support groups for formerly incarcerated women focused on specific issues. This includes but is not limited to identifying opportunities for OR Social Services staff to obtain certifications.
• Manage the Social Services annual budget by keeping track of expenditures and revenues
• Manage the Social Services shared drive to ensure documentation is up to date and available to other team members
• Conduct weekly team meetings with all Social Services staff and report outcome to direct supervisor
• Meet weekly with the executive team to report escalating issues or events that impact client services.
• Provide directly or identify Subject Matter Experts (SME) to conduct regular training for organization’s staff to improve their job performance and maintain a tracking system of all training provided and completed by staff.
• Supervises all Social Services programs, and identify opportunities to expand and improve all Social Services programs
• Collaborate with key staff to ensure reporting and compliance metrics for Employment and Training program are captured and submitted under the SNAP E&T Program
• Oversees the management of the Rapid Response Program
• Recruit volunteers and interns as needed by the agency to support specific programmatic needs
• Represent Operation Restoration at fundraising and community events
• Collaborate daily with Operation Restoration staff to ensure departmental effectiveness
• Perform miscellaneous job-related duties related to Operation Social Services, as assigned
  
  

Required

• MSW,LMSW or LCSW required
• Be detail oriented with strong organization skills.
• Ability to multi-task and problem solve.
• 2-3 years management experience
• Be comfortable taking appropriate initiative
• 2-4 years of experience billing Medicaid and other federally funded programs
• 3-5 years of experience in a non-profit setting that provides social services
• 2-4 years of experience writing grants and securing funding
• Ability to effectively coordinate multiple projects at the same time.
• Ability to effectively interact with a wide variety of people in a manner that positively portrays Operation Restoration and its program.
• Excellent computer skills. Regular use of Microsoft Office and Google products
• Ability to work well with diverse individuals and groups, balance needs and employ objectivity
• Ability to manage timelines, prioritize multiple products and meet demanding deadlines
• Ability to communicate effectively
• Ability to work effectively, both independently and as part of a team
• Flexibility to meet client needs and organizational changes
  
  

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
  
  

Schedule:

• 8 hour shift