What are the responsibilities and job description for the Field Technician position at Operio Group?
Are you looking for a team that cares about you?
The Field Technician will be part of the Customer (Technical) Support team and will be important to provide better technical support for customers who require onsite, phone, or email assistance. You will provide onsite installation, training and troubleshooting in customers’ facilities as well as in our own facilities.
The ideal candidate has at least 5 years of experience in a similar role and a formal qualification in electrical engineering or similar. They will be excellent at managing their own time and tasks. The individual we are looking for will be able to achieve independent goals while coordinating with the rest of the support team to ensure an overall great customer experience.
To be successful in the role, they will also need to communicate effectively with the rest of the team and our customers as well as be quick and keen to learn our products with a mentality of always striving to continually develop themselves and help others.
Job Responsibilities:
- Travel to customers’ sites to provide installation and training for the purchased company equipment.
- Provide technical after-sales support on the phone/email.
- Troubleshoot and repair machines at customers’ locations as well as in our warehouse.
- Manage the tasks associated with repairing customers’ machines such as communicating with customers, updating records, and managing the schedule and timeline of the repairs.
- Collaborate and coordinate with the rest of the support team and the sales team to provide great support for our customers.
Job Requirements:
- 5 years experience in a similar role.
- A degree or diploma in electrical/mechanical engineering or similar field; or equivalent work experience.
- Able and willing to travel to customers’ sites when scheduled.
- Great problem solver with excellent communication skills and time management.
- Quick learner.
- Very supportive towards his colleagues and customers.
- Have a valid driver's license.
75% Travel nationwide. A current passport is not required before starting but eligibility to obtain a passport is a must.
Pay: $60,000 - $90,000 based on your education, skills, and experience.
Benefits:
- Develop Your Skills and Grow - We have ever-growing internal training courses and encourage you to take courses externally. We have supported or currently support our team members financially with language courses, driving lessons, degrees/masters, qualifications, and more.
- Join a Team That Really Cares - Everyone is friendly, collaborative and driven. We are a family business and we care about each other so because of this, you will always be pushed to become the best you can be.
- Annual Pay Reviews and Cost of Living Adjustments
- Real Work-Life Balance - 30 days vacation, incl holidays, per year. That's right, 30.
- Opportunity to travel
- And More!
Salary : $60,000 - $90,000
