Front Office Supervisor

Kellis Eye & Laser Center a well-known Ophthalmology office in Chardon, OH is currently hiring a full time Front Office Supervisor for their office.

The Front Office Supervisor directs and supervises all front office activities. This role is responsible for the adherence of all front office policies as outlined in the Front Office Manual. This includes but is not limited to checking patients in and out, answering phones, making appointments, pulling the correct patient files, documenting insurance information, and collecting payments. The supervisor must also interact smoothly with back office personnel keeping them apprised of the status of patients waiting to be seen.

Job Details

Greet patients and visitors in a courteous and friendly manner.

Screen calls, arranges appointments and referrals.

Prepare new records, files, and maintains medical

records.

Perform insurance verifications.

Take clear and concise phone messages

Schedule and confirm appointments daily.

Collect co-pays, deductibles and inquire on previous balances.

Prepare charts for the next day.

Maintain order and file charts.

Distributes faxes and correspondence as outlined in front office manual.

Copy medical information as requested following proper procedures.

Personnel

Determines training needs of front office staff in consultation with the Administrative Director.

Coordinates on-the-job training for all new employees. Orients new employees to their position and to the various activities. In consultation with the Administrative Director, ensures that sufficient cross-training is done or recommends outside help (seminars, workshops) if available to assure that the loss of an employee will not drastically alter the ability to adequately serve patients.

Screens new employees as directed by the Administrative Director.

Monitors telephone techniques as well as staff patient communication skills to assure that patients are being handled in a responsive, caring manner.

Evaluates the efficiency and accuracy of the other employees in the Front Office.

Financial

Directs and participates in the check in and out process collecting co-pays and outstanding balances.

Reconciles cash collections daily.

Assists with sales of lotions and vitamins.

Staffing

Coordinates the front office staff schedule and PTO.

Takes ill calls and adjusts the staff schedule accordingly.

Assists with annual front office staff evaluations.

Counsels front office staff as needed.

Other Duties

Attends weekly meetings with the Administrative Director to review status of front office.

Monitors patients' attitude periodically to determine strengths and shortcomings of the facility. Reports such to the Administrative Director for further action.

Assists Administrative director as needed.

Education: A high school diploma is required.

Experience: 5-7 years experience in a variety of positions in the health care field and related fields in which was gained the knowledge of medical front office procedures, word processing, computer data input, filing of health insurance claims.

Job Skills and Requirements:

1. Ability to practice tact, diplomacy and confidentiality.

2. Ability to lead, instruct and supervise employees at the front desk.

3. Ability to use common sense and a logical approach to problems.

4. Able to maintain confidentiality in all aspects of the operations of the practice and surgery center (personnel, financial, management, patients, etc.) with which the employee is associated, directly or indirectly.

Job ID: Kellis