Integrations Specialist

OVERVIEW:
Opiniion is a customer satisfaction tool that helps clients measure and manage their
customer experience via customer feedback, review generation, and surveys. Our
platform has helped thousands of organizations improve their customer experience
and increase their online ratings,and improve customer satisfaction. Opiniion’s rapid
growth provides an exciting career path and professional development
opportunities!

As an Integrations Specialist at Opiniion, you will play a pivotal role in designing,
implementing, and supporting integrations with external systems to enhance the
functionality and efficiency of our software solutions. The ideal candidate will have a
minimum of 2 years of experience, a strong technical background, and the ability to
take initiative while setting an example for the team.

RESPONSIBILITIES:

Data Mapping and Transformation:

• Analyze data structures from different systems and create mapping

and transformation processes for successful integration.

• Optimize data flow and mapping to enhance system interoperability.

Testing and Quality Assurance:

• Conduct thorough testing of integrations to identify and resolve issues

proactively.

• Work closely with quality assurance teams to ensure the reliability and

accuracy of integrated solutions.

Documentation:

• Create comprehensive documentation for integration processes,

configurations, and troubleshooting guides.

Collaboration with Development Teams:

• Collaborate with software development teams to incorporate

integration requirements into the software development lifecycle.

• Provide input on best practices for integration design and

implementation.

Client Support:

• Manage incoming support tickets related to troubleshooting

problematic or degraded integrations.

• Identify non-functional integrations and provide clients clear,

actionable communication on how to update their connection settings.

• Monitor key metrics of integration records to ensure each connection is

operating normally.

• Provide support to clients during the integration process, addressing

inquiries and ensuring successful implementation.

• Collaborate with customer support teams to resolve integration-related

issues promptly.

Initiative and Example:

• Take the initiative to identify opportunities for enhancing existing

integrations and developing new integrations.

• Set an example for the team by demonstrating a proactive and

solution-oriented approach.
Maintain Professional Behavior:

• Demonstrate professionalism both in the office environment and when

interacting with clients. Uphold high standards of conduct,
communication, and ethics in all professional interactions to uphold
Opiniion's reputation and foster positive relationships with clients.

QUALIFICATIONS:

• Minimum of 2 years of experience in an Integrations Specialist role or a similar

capacity.

• Experience with data mapping, transformation, and troubleshooting.
• Excellent problem-solving and communication skills.
• Initiative-driven with a demonstrated ability to lead by example.

PREFERRED:

• Strong understanding of API development and integration principles.
• Experience with Zapier, Mailparser and/or other third-party vendor systems.

If you are a motivated Integrations Specialist with a passion for creating seamless
connections between systems, we invite you to apply for the position at Opiniion.
Join us in shaping the future of property management software solutions through
efficient and effective integrations!

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Family leave
• Food provided
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Lunch & learns
• Paid holidays
• Paid sick time
• Paid time off
• Parental leave
• Professional development assistance
• Snacks provided
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Integrations: 1 year (Required)

Ability to Commute:

• Lehi, UT 84043 (Required)

Work Location: In person

Salary : $60,000 - $65,000