What are the responsibilities and job description for the Help Desk Associate position at OPKO * BioReference Health * Modex?
OPKO Health is a multi-national and diversified life science corporation that owns and operates a set of businesses offering biopharmaceutical, genetic testing, laboratory diagnostics, medical device, contract manufacturing, animal, supplement and nutritional health products and services in 60 plus countries with 5,000 employees.
OPKO Health, Inc. is looking for a Help Desk Associate to assist in the Information Technology Department.
DUTIES AND RESPONSIBILITIES :
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Sets up PC and laptops, installs software, and peripheral equipment.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines source of problem (hardware, software, user error) and works with user to resolve issue.
- Exhibits excellent resolution and follow-up for routine user problems, referring more complex problems to supervisor.
- Contacts software and hardware vendors to request service regarding defective products.
- Trains users on software and hardware on-site or in classroom.
- Some travel to other company locations required.
REQUIREMENTS :
We offer competitive compensation and an excellent benefit package. Ability to work in the US without sponsorship now or in the future is required.