Branch Manager

Essential Responsibilities:

• Directing and coordinating (may include the assistance of a Branch Operations Manager) the daily activities of the Member Service Representatives and Member Service Specialists including, but not limited to, quality member service, cross-selling activities and adherence to bank standards.
• Identifying opportunities for expansion of existing member relations for additional deposits and personal loans.
• Identifying opportunities to our family of companies to Towne Wealth Management, Mortgage, Merchant Services, Towne Benefits and Towne Insurance.  
• Developing new business for the branch by calling on prospective members and businesses, seeking out referrals and encouraging cross-selling by team members.
• Interviewing, reviewing, analyzing and making decisions on requests from members for home equity loans, lines of credit, overdraft protection, term loans, etc. May also review small business loans and “partner” loans depending on the branch location and lending experience.
• Performing scheduled audits, preparing required reports, reviews appropriate daily accounts and sending out member correspondence.
• Recommending personnel action such as promotions, transfers, disciplinary measures, etc. and supervises on-the-job training of new employees at the branch.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards.
• Has the ability to positively motivate and lead a branch team.
• Has the ability to work independently and with deadlines to meet goals.
• Has the ability to coordinate workflow and manage a team with diverse responsibilities.
• Has strong written and verbal communication skills.
• Has the ability to understand a member’s issue and resolve it in a positive manner.
• Is able to learn new product information and promote benefits to members.
• Has two to three years of experience with branch/teller line operations, sales and service on the desk/platform.
• Has supervisory experience and/or prior leadership experience.

Desired Skills & Competencies:

• Bachelor’s Degree

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.