What are the responsibilities and job description for the Member Service Specialist position at Opportunities at Towne?
TowneBank has a culture that:
- Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
- As a hometown bank, our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
As a Member Service Specialist, you may look forward to:
- Opening new accounts and performing maintenance on existing accounts.
- Interviewing members to obtain information and matching members’ needs to bank products.
- Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system.
- Completing appropriate transaction tickets and taking them to the teller line for processing.
- Promoting TowneBank as well as all related bank products.
- Providing exquisite member service to members in person and on the phone.
- Following the bank’s security guidelines on a daily basis.
- Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
You are a person that (required skills):
- Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.
- Is able to learn and retain new product information and promote benefits to members.
- Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards.
- Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence.
- Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.
- Can multi-task on a daily basis and can learn new processes effectively.
You’ll be better prepared if you have (desired skills):
- An Associates or Bachelor’s degree, or equivalent work experience in a large commercial bank branch.
Physically you can anticipate to:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
