Travel Team MSS/MSR (Richmond, VA Region)

 TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Travel Team Member Service Specialist:

Essential Responsibilities:

• Opens new accounts and performs maintenance on existing accounts
• Interviews members to obtain information and matches members’ needs to bank products
• Gathers data, accurately completes written documentation and inputs information into the bank’s computer system
• Completes appropriate transaction tickets and takes them to the teller line for processing
• Promotes TowneBank as well as all related bank products
• Provides assistance to members in person and on the phone
• Follows the bank’s security guidelines on a daily basis
• Assist on teller line as MSR/Teller as needed (See duties below)
• May perform other duties such as ordering supplies, reconciling accounts and assisting with audits
• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Travel Team Member Service Representative (Teller):

Essential Responsibilities:

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Follows the Bank’s security guidelines on a daily basis
• Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

• Two years bank teller experience is highly desired
• Excellent customer service skills
• Strong telephone skills
• Ability to learn new processes effectively
• Ability to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members
• Prior cash handling experience and/or six months bank teller experience is highly desired
• Basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to give our members excellent service in person, on the phone, and by email
• Ability to work as an integral team player
• Punctuality is a must

Physically you can anticipate to:
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
• Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time.
• Not be substantially exposed to adverse environmental conditions.