Case Manager - Adult Literacy Services

Job Description

Opportunities for a Better Tomorrow (OBT) exists to break the cycle of poverty and inequity through education, job training, and employment. Our vision is to strengthen the workforce by serving as a bridge to economic and educational opportunity for individuals in underserved communities. Through our skills-based training, educational services, and direct job placement efforts, we build upward economic mobility for out-of-school and unemployed youth and adults and provide the skills necessary to gain a competitive edge in the job market. Finally, OBT maintains a commitment to fostering and maintaining a work environment where diversity, equity, and inclusion are woven into our organizational DNA.

Position Summary

The Case Manager will complete contractually required enrollment steps, a comprehensive assessment and corresponding service planning. This work will be done in collaboration with each youth participant to elevate their experiences, their strengths, their interests, and their voice. While in the program, each participant will meet with the Case Manager regularly to work on barriers to program persistence and success, including the provision and follow through with referrals to other service providers. The Case Manager will also complete all necessary data entry related to this work and support the larger team with other program activities, such as outreach and recruitment, workshops, post-exit placements, etc.

The salary range for this position is $50-55,000 annually.

Essential Job Functions And Responsibilities

• Assess each applicant for program fit and match with contractual enrollment criteria.
• Complete a thorough assessment and design a corresponding service plan in collaboration
  
  

with each qualifying applicant. Complete necessary enrollment paperwork.

• Meet with program participants regularly to discuss barriers to program persistence and
  
  

persistence in a post-exit outcome. Make referrals to other service providers as necessary

and ensure participants follow through with all referrals.

• Complete exit steps at the end of each cohort and assist with the placement into positive
  
  

outcomes for all youth.

• Assure quality, timely data entry into both funder-mandated databases and the agency’s
  
  

Salesforce instance.

• Support a culture of professionalism designed to teach and cultivate a real-world working
  
  

experience for the youth and young adults served.

• Assist in identifying and developing services and programs not currently being offered.
• Collaborate with balance of program team to fulfill all program functions and services that
  
  

may need additional support.

• Perform all other duties assigned by supervisor.
  
  

Knowledge, Skills and Abilities

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• A passionate commitment to OBT’s mission and vision.
• A track record in providing comprehensive case management services to young adults.
  
  

Familiarity with the public and nonprofit social service systems and entities that target this

population.

• Demonstrated experience developing programmatic systems to enhance program outcomes.
• The ability to establish strong working relationships with team members, colleagues,
  
  

participants, and external stakeholders.

• The ability to consistently develop and refine the program model and processes to create
  
  

successful outcomes for participants and staff.

• Experience working on multiple projects and balancing competing priorities.
• Strong skill set in data management and data tracking; demonstrated experience managing
  
  

data collection, analysis, and reporting.

Education and Experience/Training

• Bachelor’s degree required. A master’s degree or additional, substantial professional development in a related field preferred.
• A minimum of 3 years’ experience in a case manager or comparable role.
  
  

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