Consumer Support Technician II (Clerical Support) for the Office Services Unit

SUMMARY: Under general supervision of the Procurement, Facilities, & Office Services Manager, perform a wide variety of clerical support duties. Daily use of office machines including copiers, folders, facsimile and postal equipment. Process volume and bulk mailings and agency incoming/outgoing mail. Perform related work as required.

HOURLY RANGE:

• $18.3738 - $25.8539 per hour 

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.  

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process bulk and mass mailing correctly and on schedule. Process and distribute daily incoming mail before 3:00 p.m. accurately and in accord with IRC procedures. Process outgoing mail rapidly and accurately; check for complete addressed envelopes, signatures, enclosures, and required copies. Affix correct amount of postage.
• Process certified, UPS, express mail accurately and on schedule.
• Process and distribute volume and bulk mailings, copy work, and agency incoming/outgoing mail and facsimiles. Deliver mail as required and assigned.
• Receive cash or checks from the public or in the mail and issues receipts. Accurately record copies, run tapes and forward tapes, copies of checks or cash in accord with agency requirements.
• Create or revise agency forms; assist with general design. Recommend pitch and element for uniformity or highlight. Type columns for uniform width, length, picture, drawing or insert and for copier reduction. Secure or assign form numbers. Maintain and assure supply levels and usage of forms are known and monitored for shelf supply.
• Type error-free correspondence, reports, newsletters, numerical data, etc., from written or typed copy in prescribed format by following general outline or instruction. Make revisions or corrections as needed or requested. Type in a foreign language as assigned and able.
• Process Intake Pending cases rapidly and accurately. Send standard letter along with enclosures. Send standard letter in response to routine request.
• Daily use of office machines including copiers, facsimiles, postal and computer.
• Give public or employees forms and assist in filling out forms, and explain or interpret unit procedures. Search rules and procedures on specific questions. Assist people in finding material and information.
• Resolve problems, complaints in scheduling or delivering correspondence, materials or supplies.
• Comply with agency Personnel Policies, Procedures and Affirmative Action Plan.
• Maintain good attendance and punctuality.
• Drive vehicle/travel to other offices/locations to pickup/deliver documents and materials and to assist other clerical support unit as needed or assigned.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Perform different or additional work as needed or assigned. Perform unit assignments on rotation basis or as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Knowledge of general office practices and procedures. Ability to file in office systems and make simple arithmetical computations. Ability to operate office equipment. Ability to learn operation of word processing equipment.
• Bilingual preferred.
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Ability to follow oral and written direction. Good verbal and written communication skills.
• Ability to establish and maintain effective working relationships with others.
• Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team.
• Assure that consumer rights and dignity are maintained in the provision of services.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $18 - $26