What are the responsibilities and job description for the ED COORDINATOR position at Opportunities?
Coordinates and is responsible for all Emergency Department main desk functions to include but not be limited to managing multiple phone lines, faxing documents, entering data into the medical record, scheduling outpatient appointments, processing and posting patient charges, ensuring efficiency of process flow for all patients being admitted, discharged and transferred to include but not limited to: obtaining EMTALA documents, obtaining, scanning and ensuring consultation reports are delivered to the ED provider, maintaining supplies and dietary supplements, answering the switchboard, calling for assistance with fire alarms and coordinating transportation of patient to referral hospitals.
Education and Formal Training: High School graduate or equivalent. Completion of approved Nurses Aide I course, EMT, and/or graduation from an Associate Degree program for Medical Assistants or 5 years on the job training. Current CPR certification. New employees will be expected to attain current certification as defined by hospital policy. Employees who do not attain or maintain their certification as required by policy will not be allowed to work or use PTO and may be subject to further disciplinary action.
Work Experience: 1 year work experience, preferably in an Emergency Department. Prior experience preferred but not required.
Knowledge, Skills, and Abilities Required: Knowledge of medical terminology desirable. Experience with multi-line telephone system and computers. Knowledge, Skills, and Abilities Required: Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact, sensitivity, sound judgment, and a professional attitude when relating with patients, families, and co-workers at all times. Actively functions as a patient advocate. Must have thorough knowledge of business office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies
