Lead Case Manager (residential)

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

This position will serve as the lead case manager/direct care staff in a residential substance use treatment facility that serves women and their children.  This lead case manager provides supervision and support to residents as a part of the 24-hour direct care staff.  They will provide coordination for children’s services.  The position will be part of the team that provides education and support programming for women, their children, and family members. 

Compensation range: between $21.79 and $27.64 per hour (wage is determined by years of experience)
Work Schedule: 38 hours per week, working in 1st and 2nd shift

Click to see benefits and company perks

ESSENTIAL DUTIES AND RESPONSIBILITIES

• *Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule.
• *Attends weekly treatment team meetings and assists in follow-through documentation.
• *Assists staff in developing case management activities and goals with and for WCC clients.
• *Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
• *Coordinates children programming and services.
• *Orients clients to WCC rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
• *Coordinates activities of WCC staff and volunteers in the absence of Assistant Program Director.
• *Reviews case management activities, goals, and rules with Assistant Program Director to assist in monitoring compliance and consistency.
• *Develops and maintains monthly staffing schedule, ensuring shifts are staff/client ratio compliant.
• *Completes intake information with incoming clients.
• *Is available by telephone for on-call emergencies on a rotating basis.
• *Documents client activity, progress, and needs per established record keeping procedures.
• *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
• Works as a team member with other program staff to provide trauma-informed care to clients.
• *Provides parenting training in a group setting and in one-to-one interaction with clients.
• *Assists in facilitating educational participant support groups and children’s groups.
• Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• *Assists Assistant Program Director with implementing training for new staff.
• *Assists Assistant Program Director in compiling monthly and quarterly statistical reports by collecting Cross-site data.
• *Monitors residents’ routine tasks and updates Client Handbook.
• *Assist program participants with critical skills related to household budgeting, credit counseling, household management, activities of daily living, personal safety, navigating access to community resources, employment support, and interpersonal communication.
• *Models continual learning and growth, which requires tolerance for ambiguity and a willingness to seek and accept feedback from others about the best performance and practices.
• *Schedules and facilitates quarterly case manager meetings.
• Learn DBT coaching skills to teach and model to other staff and clients.
• *Assists Assistant Program Director in assuring all case manager tasks have been completed timely.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains, and shares an appropriate a dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job are to be performed on company physical work site.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS

MINIMUM QUALIFICATIONS

• Associate degree in human services, Psychology, Social Work, Sociology, or a related field preferred or five or more years’ experience in Human Services field
• Alcohol/drug use experience preferred.
• Valid driver’s license/ acceptable driving record

Salary : $22 - $28