What are the responsibilities and job description for the Medical Support Assistant (Mental Health) - Penobscot Pediatrics position at Opportunities?
Are you a kind, empathetic individual who thrives in schedule management and working quality reports to support patient access? Are you looking for a role where you can utilize your talents and make a positive impact? PCHC’s Penobscot Pediatrics is looking for a Medical Support Assistant to support our Mental Health needs. As an MSA, you’ll manage provider schedules, proactively fill appointment schedules and maximize patient access. You’ll need a full working knowledge of the daily operations of a clinical office, and will establish and maintain relationships with patients, employees, and the public. Every moment at PCHC is a chance to make a difference in our patient's lives, and as an MSA, you play a huge part in that! Apply today!
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-time, Monday-friday, 7am-3:30pm
Highlights of the Position:
- Provides high-quality customer service to our patients and staff.
- Proactively manages Mental Health schedules while balancing schedule templates and patient preferences.
- Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
- Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
- Supports clinical desktops; liaisons between all teams.
- Processes referrals and verifies insurance benefits to ensure services are covered.
- Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
- Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
-
PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Requirements:
- High school diploma or equivalent required.
- Patient Service Representative or equivalent experience preferred.
- Completion of Medical Terminology course within one year of hire.
- Minimum of 1 years, with 3 years of experience preferred, in medical office setting required.
- Strong customer service skills required.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
