Rental Machine Yard Attendant

Job Summary:

Work safely, follow PPE guidelines, stage and fuel equipment, assist customers, inspect and document machines, maintain records, organize the yard, respond quickly to messages, update inventory, plug in electric units, and report any issues promptly.

Responsibilities: 

• Work safely and adhere to all PPE guidelines/requirements
• ONESTOWERS -Legendary Customer Experience (External and Internal)
• Stage equipment and attachments for customers before they arrive in the designated area
  • Hook up Hydro Mechanical Work tools to ensure they function correctly before the customer arrives (cap off hydraulic lines if sent separately)
  • Ensure equipment is full of fuel, gasoline, propane, or full electric charge
• Assist and support customers in picking up and dropping off equipment
• Demonstrate a sense of urgency when working with customers. If they must wait, briefly share with them what you are doing to satisfy them.
• Ensure Rent Ready Tags are installed on all Stowers-owned equipment (Green, Yellow, Red)
  • Log refueling needed
• Ensure Yellow Customer Service Tags are attached to customer-owned machines immediately upon arrival
  • Notate fuel level and damage
• Inspect/log, and take 4 corner pictures when all equipment leaves and arrives in the yard
• Document damage and alert the appropriate representative immediately.
• Receive all machines in DBS once the visual inspection, and pictures have been taken and fuel logged
  • Reconcile nightly before leaving for the day that everything has been received
  • Maintain accurate records of equipment usage/movement
• Organize and store equipment in assigned areas
• Daily reposition of New and Used Machines on Yard in designated areas as inventory fluctuates
• Perform regular inspections of yard areas to ensure a safe, clean, and professional work environment
• Respond promptly to phone calls, text messages and emails
• Scan/Reconcile inventory weekly and turn in to the appropriate personnel
• Barcode Inventory
• Send pictures to the Used Equipment Manager upon receiving the used machines
• Remove Customer Stickers from Used Machines if traded in
• Put all machines on share point/ spreadsheet for all branches
• Plug in all-electric machines 6 am/12 pm/5 pm (scissors, man lifts, twincas, sherpas, CMX’s)
• Alert the appropriate representative of anything odd, for example, no bucket going with a machine, a smooth edge on a bucket, the machine leaking fluids, etc.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely, and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

Business

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, training, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

Work Conditions

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing. 
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State.

Physical Requirements

• Pass a pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift 20-70 pounds occasionally. And push or pull up to 100 pounds.

About the Company:

Stowers Machinery is fortunate to have served East Tennessee since 1960.  East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial.  And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.