What are the responsibilities and job description for the Sr Loan Servicing Representative position at Opportunities?
The Sr Loan Servicing Representative will process transactions along with handle customer service items and assist Sr Loan Servicing Specialist with boarding’s and system updates. This position is responsible for a variety of activities to support the day-to-day processing. Activities include but not limited, preparing daily work, assist with escrow account disbursements, flood and hazard insurance monitoring, payment processing and other various types of maintenance and data entry with validation. Also a general understanding of applicable servicing practices and entry level knowledge of Commercial, Business, Consumer and Residential Loans.
RESPONSIBILITIES
- Process all monetary and non-monetary transactions that impact the loan portfolio (payments, NSF checks, payoffs).
- Assist in processing Loan Advances
- Process Verification of Mortgages
- Assist in boarding New Loans and Modifications
- Respond to inquiries received, and initiate contact with others by phone and mail regarding the Bank’s serviced loans.
- Assist in the preparation of reconveyances and other collateral releases for paid loans.
- Request files for document follow up as needed.
- Assist in Audit Preparations
- Assist in conducting research to address loan problems and issues.
- Handle both incoming and outgoing mail, request and print notices
- Assist in preparing daily report updates.
- Assist in handling Customer Credit Disputes
- Handle email requests from both internal and external customers
- Assist in working with vendors for servicing.
- Assist in monitoring flood and hazard insurance.
- Contact agents for updated insurance and flood policies
- Contact taxing authorities for delinquent taxes
- Assist in resolving consumer issues and disputes.
- Submit and work with escrows and assist in processing overages and shortages.
- Assist in the preparation of responses to requests for payoff demands received from borrower, escrow companies, and title companies.
- Responsible for Annual 1098 year-end reporting.
QUALIFICATIONS
- 5 years of experience in Banking preferred
- Commercial and Business loan experience preferred
- Customer Service experience required
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $18.98 to $31.63. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit https://www.ppbi.com/careers.html
CA (Los Angeles applicants): Applicants are notified that the Company is an insured depository institution subject to the restrictions and requirements of Section 19 of the Federal Deposit Insurance Act (12 CFR 303) (“Section 19”). In accordance with Section 19, the Company will consider an applicant’s criminal history after an applicant is made a conditional offer of employment. Qualified applicants with criminal conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance. Section 19 may prohibit the Company from employing an applicant with criminal conviction(s) for fraud, breach of trust, embezzlement, mishandling of money or any crime of violence may have a direct impact on the job duties as set forth in the job description and such convictions may result in withdrawal of a conditional offer of employment in accordance with the Los Angeles Fair Chance Ordinance. Because of the nature of our business, a review of your criminal history is necessary to comply with Section 19 and to avoid substantial risk to our business operations and licensing.
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Salary : $19 - $32
