What are the responsibilities and job description for the Supervisor Care Coordination position at Opportunities?
Your Story. Our Mission. A Perfect Match.
You have a place here at OhioGuidestone, the state’s leader in community behavioral health care serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.
At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.
We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving, ultimately contributing to our collective success.
Duties/Responsibilities:
• Demonstrate the values and guiding principles of Our Promise each day, performing with the highest standards of excellence, integrity and ethics.
• Provide direct supervision to assigned staff, including by not limited to: guidance and direction of assigned work, assist in hiring of new staff, training, motivating, and evaluating personnel, provide or coordinate staff training, work with employees to correct deficiencies, and implement discipline procedures.
• Perform related administrative responsibilities; reviews and maintains monthly/quarterly related reports, records, and other documents; responds to emails and phone calls timely; attends and provides various trainings and meetings; communicates with other agencies, departments, and vendors regarding required paperwork, contract compliance and consults with other county agencies and/or supportive services as necessary.
• Assure fiscal accountability of all assigned programs and services; including ensuring services are adequately documented and that billing requirements are met, working pro-actively to assure budget compliance, and taking immediate action to resolve fiscal problems should they occur.
• Ensure the integrity of program and service delivery, compliance and evaluation and moves to adapt programs/services as compliance standards change in an effective and efficient manner. Ensures compliance with internal standards and goals, all contract/grant specifications, as well as licensing, regulatory and accreditation standards
• Assume a leadership role in the interpretation and support of agency policies (including HR, Compliance, etc.), implementation of industry best practice standards throughout assigned programs, aiding in the development/implementation of program outcome measures to ensure quality service implementation.
• Maintains minimal productivity level and the confidentiality of client or collateral interaction within Agency defined standards.
• Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Education/Experience:
• 3 years of supervisory experience in a similar role; specifically managing client- or patient-facing team members.
• Proficient with service delivery and case management fundamentals preferred
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and the assessment and treatment of behavioral and affective disorders.
Benefits include:
• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly premium option for employee or employee children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards
