What are the responsibilities and job description for the Customer Service Teller I position at Opportunity Bank of Montana?
Opportunity Bank of Montana is looking for a career-oriented, customer service teller!
We offer excellent pay, great career paths, comprehensive training, and one of the best benefit packages around providing health/dental at only $20.00/ month for our regular employees working 20 hours or more a week.
More importantly, our employees say our culture is what sets us apart! We are a company with incredibly positive workplaces.
As we grow, we remain committed to supporting our Montana communities.
Position Expectations:
- The successful candidate will be responsible for performing all assigned teller functions and additional duties, accurately and efficiently, while providing our customers with a consistent exceptional customer experience.
- Will be expected to be punctual and dependable by being in their assigned work station and ready to assist customers and other team members by the scheduled start time of each shift.
- Prioritize Customer Experience keeping it top of mind and providing consistent exceptional service to all customers in person, through the drive-up window, and via telephone by way of warm welcoming's and helping to identify their needs.
- Maintain customer and co-worker confidentiality.
- Confidently build trust and loyalty with our customers and other team members through authenticity, courtesy, and professionalism.
- Complete all mandatory bank training by associated deadlines. Further increase job and industry knowledge by actively participating in supplemental bank-coordinated educational programs and training courses, including cross training expectations.
- Willingly perform additional duties outside of basic teller functions including but not limited to; Ordering checks, address changes, working daily reports, transaction disputes, closing accounts, safe deposit box procedures, providing statements and copies as requested by customer etc.
- Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank to further mitigate risk in every interaction and detect fraudulent transactions to further prevent losses.
- Strive to be involved in our community and serve as a knowledgeable resource maintaining awareness of information concerning available bank products and services. Establish, retain, and deepen relationships with existing and new customers in the community to further carry out OBMT's Mission and achieve branch growth goals.
Education and Experience Requirements:
- High school diploma or equivalent
- Cash Handling
- Customer Service
Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.
Experience
Required- Customer Experience focus Cash handling experience
Education
Required- High School or better
Behaviors
Required- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Salary : $20
