What are the responsibilities and job description for the Retail Branch Manager position at Opportunity Bank of Montana?
Essential Functions & Key Areas of Responsibility
• Carry out the bank's vision and mission. • Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees.
- Responsible for day-to-day supervision and leadership including supervision and development of branch retail personnel.
- Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations.
- Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance. Ensure that branch is operationally sound and achieves satisfactory audits.
- Ensure sound internal controls, perform monthly, quarterly and semi-annual audit functions.
- Actively promote superior customer service and successful sales culture through training, leading, and coaching staff.
- Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service. Recognize and refer cross-sale opportunities.
- Respond to customer inquiries, and handle customer problems and complaints. Counsel customers with special problems or those in disagreement with bank policies or procedures
- Perform all teller functions and have a cash drawer as necessary.
- Responsible for opening new personal and business accounts, as necessary
- Responsible for facility management, including security, opening, and closing procedures.
- Under direction of Regional Retail Manager:
- Contribute to the overall profitability of the branch
- Implement cost controls, income generation, and branch marketing efforts
- Monitor expenses to ensure compliance with budget
- Engage in business development activities to maintain and expand customer relationships.
- Perform other related duties as assigned.
Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.
