Case Manager

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Job Summary

Responsible for development, coordination, and management of individualize service plan for individuals in Delaware Regional Office programs funded by DDDS. This position will provide service to the participant as well as manage overall service plan.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Ensure participant’s individualized plan of service (ISP) reflects relevant personal goals, includes activities to meet the goals and is based on individual’s input. Invite any member of support network individual identifies to provide input. Progress toward goals is documented daily and plans are reviewed and revised at least twice a year, or as needs of participant change.
• Build and maintain professional working relationship with participants, families, residential providers, DDDS Case Managers and other members of participant support team; ensuring communication is professional and timely, soliciting input and feedback. Participate in team meetings organized by participants support team members.
• Maintain participant files (digital, hard copy, data bases) according to Service Source DE Policies and Procedures and meeting requirements of all regulatory entities.
• Provide direct service to participants; planning and implementing activities, providing one- one supports, supporting Community Integration Specialist with daily routines.
• Demonstrate knowledge and practice current DDDS Policies and standards that must be observed.

Additional Responsibilities

• Generate all required reports including monthly compilation of service notes and quarterly reports required by DDDS.
• Participate in intake meetings with Program Manager.
• Orient new participants informing them about daily routines, safety standards as well as facilities on site.
• Develop new activities as needed to meet emerging interests of participants.
• Represent Service Source DE in professional manner.
• Identify Community resources, events, partners to ensure maximum community integration.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in Special Education, Psychology or related social service filed and 3 – 5 years’ work experience preferred.
• Valid driver’s license to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR). Case Manager will have to drive Service Source vehicles for community activities during the program day.

Knowledge, Skills, and Abilities

• Prior work experience in social service field is preferred.
• Knowledge of developmental disabilities.
• Must be organized, self-motivated and able to work independently.
• Must be able to communicate effectively, in verbal and written form.
• Must be flexible.
• Proficiency in Micro soft skills or the ability to learn.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information