Data & Strategy Manager

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Maintain, analyze, update, and report on the organization’s scorecard system.

• Monitor and report on the organization’s core performance through indicators that track the production or activity level within acceptable parameters (Monitoring Dashboard).

• Track and report progress toward organizational priority outcomes (Navigation Dashboard)

• Assist in the development of reporting tools for KPI’s, and strategic plan outcomes.

• Support the department leadership with the Data Governance Program (DGP) and continuously improve organizational data governance and management practices.

• Lead the data strategy framework and be responsible for executing the strategies (data governance, data literacy, and data analytics).

• Working closely with the Data Admin Team, Operation Support Data Team, and Operations to improve data quality, build data warehouse, and data automation for the agency or the department dashboards.

• Assign, supervise, and review the work and assignments for the Data Governance Analyst and the GIS Data Analyst.

• Provide direction to staff on data prioritization for special projects or as needed.  

• Communicates to leadership areas of concern related to data integrity and provides recommendations for improvement.

• Conduct research and analysis, recommend improvements, and assess results.

• Participate in and/or lead the development and implementation of special projects.

• Draft materials for presentation to the Opportunity Home Board of Commissioners, executive staff, and other audiences.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives, including training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Other duties as assigned.

All supervisors: 

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally, and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity, and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

Education

Required

• Bachelor’s Degree - from an accredited college or university in Public Administration, Business Analytics, Statistics, Information Systems, Finance, Accounting, Business Management, or related data field.

Experience

Required

• Six (6) Years of relevant experience in research and data analysis, data management, strategic planning, project management, policy & program evaluation or analysis.

• One (1) year of supervisory experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License Certificates

Required

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Understand the agency's Mission, Vision, and Values and direct work within these guiding principles and operational framework.

• Knowledge of HUD Housing programs and Opportunity Home operations.

• Knowledge of GIS standards, practices, and procedures. 

• Knowledge of data management and data governance practices, techniques, and procedures.

• Excellent reading comprehension and analytical skills.

• Excellent oral and written communication skills, including writing and presenting clearly and concisely on complex topics; ability to influence and engage a wide range of work groups.

• Knowledge of professional training principles and techniques.

• Knowledge of public administrative research methods and techniques and methods of report presentation.

• Knowledge of supervisory practices, techniques, and procedures.

• Knowledge of indicator analysis and usage.

• Ability to multi-task, manage change, and maintain organization in a fast-paced, changing environment.

• Ability to create and maintain the highest levels of confidentiality when dealing with proprietary information and sensitive situations.

• Ability to exercise initiative, judgment, and diplomacy in all department-related matters.

• Ability to formulate new techniques and strategies for more efficient operation.

• Establish and maintain cooperative and effective working relationships with others.

• Ability to use GIS applications to analyze datasets (ESRI suite, QGIS, etc.)

• Ability to use statistical applications to analyze datasets (R, SPSS, SAS, etc.)

• Intermediate to advanced skills in Microsoft Excel and Google Sheets, including but not limited to function arguments and input, pivot tables, power query, VBA & macros, etc.

• Intermediate to advanced knowledge of database software programs such as SQL, Big Query, R,  Python, and similar programs.

• Intermediate to advanced knowledge of data visualization software such as Tableau and Microsoft Data Studio.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice. 

Salary : $75,811