Residential Manager

Summary

Responsible for managing and overseeing daily operations of the residential facilities as well as supervising and managing staff. Residential Manager will also assist in creating policies while maintaining integrity, compassion, accountability, resourcefulness, and excellence.

Essential Functions

• Attendance is required.
• Use independent judgment and decision-making skills to work independently.
• Provide Oversight and support to House Managers at 5-6 group homes.
• Train, coach and support your assigned House Manager team.
• Assist with house management duties when needed to ensure continuity of care for clients. Be able to fill in as interim House Manager if the need arises.
• Provide on-call support as needed for your assigned homes; including participation at a minimum of quarterly in the residential on-call weekend schedule or as assigned.
• Provide ongoing education and on-the-job training opportunities for the House Managers and their staff to ensure quality care; training should be completed within the homes or as needed at the main facility or via TEAMS.
• Ensure your assigned homes are well maintained, clean, organized and reflect client interests and preferences inside and outside.
• Ensure the house vehicle(s) are maintained properly.
• Back-up managers as needed for medical appointments and responding to urgent on-call matters.
• Work directly with the Scheduling/Training Coordinator and Residential Director to ensure houses are appropriately staffed by ensuring staff are working during scheduled time and make recommendations for altering schedule as client needs decrease or increase.
• Work with the Scheduling/Training Coordinator on creating training materials as necessary.
• Communicate regularly with Scheduling/Training Coordinator to ensure all DSP training is completed in compliance with DHS standards.
• Participate in scheduled house meetings, client staffing, and Behavior Management Committee meetings.
• Communicate with guardians to discuss client’s progress and any concerns they may have related to the homes.
• Communicate effectively with clients, staff, Residential Director, and other stakeholders.
• Communicate effectively with staff members regarding their schedules, work assignments, and other issues that may arise.
• Advocate for client’s health, safety, welfare, and personal well-being by promoting safety procedures and communicating client health or safety concerns with managers.
• Ensure all evacuation and safety drills are completed monthly by House Managers.
• Conduct quarterly safety checks for all homes and submit reports to the Residential Director.
• Comply with applicable work rules, policies, procedures, accrediting, and licensing regulations.
• Collect, review, and submit all monthly paperwork to Residential Director.
• Develop and assist with managing budgets, including forecasting expenses.
• Review link budgeting from House managers and submit it to proper departments.
• Collaborate with other departments and organizations to provide comprehensive services to residents.
• Provide 60% to 75% of support onsite (in the homes).
• Other duties as assigned.

Supervisory Responsibilities

• Interview, recruit, and hire staff; appraise work performance and provide job counsel.
• Supervise and train residential House Managers.
• Supervise the activities of staff members to ensure that they are meeting their obligations and upholding company policies.
• Create and maintain records and reports related to resident care, staff performance, and facility operations.
• Review DSP training records for accuracy and completion in a timely manner.
• Stay knowledgeable of current trends in the CILA and Human Service field.
• Stay knowledgeable on Rule 115 and Rule 116.

Knowledge, Skills, and Abilities

• Ability to analyze problems, develop solutions, and use independent judgement.
• Excellent organization, written, and verbal communication skills.
• Ability to maintain timely and accurate records.
• Ability to keep client and OH business information confidential.

Work Environment

While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area. Some local, county, or state travel may be required, including overnight stays. Employees are required to sit, use hands, stand, stoop, walk, talk, and listen while performing duties. General office equipment including personal computers, scanners, copiers, faxes, desk- and smartphones, and software programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Requires normal range of hearing/vision. Must be able to assist mobility impaired individuals.

Required Education and Experience

• Bachelor’s degree in related field or equivalent work experience.
• One year’s experience working with individuals with developmental disabilities preferred.
• Minimum of three years of experience in management or administration.
• Demonstrated ability to lead and manage a team.
• Excellent communication skills, both written and verbal.
• Knowledge of regulations and requirements related to residential care facilities.
• Experience in budget management and financial analysis.
• Ability to work collaboratively with staff, residents, families, and other stakeholders.
• Strong organizational and time-management skills.
• Skilled in Microsoft Office.
• Valid driver’s license and auto insurance (100/300/50).
• Be registered as a Developmental Disabilities Aide within three months of hire.

AAP/EEO Statement 
OH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OH expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OH’s employees to perform their job duties may result in discipline up to and including discharge.

ADA Statement

The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person