What are the responsibilities and job description for the Events Manager - Grand Ole Opry position at Opry Entertainment Group & Ryman Hospitality...?
Oversee the life cycle of assigned client and company events at the Grand Ole Opry House, including co-promoted and sole-promoted events and private rentals, as well as producing in-house events and special projects. Manage and communicate related activities and services to ensure the smooth execution of events and projects.
- Represent company in communicating with prospective clients, planners, vendors and show producers, including checking availability and placing holds, conducting site visits, creating budget estimates, and explaining venue policies, procedures and best practices.
- Serve as primary point of contact with rental and special event clients from event confirmation through event completion, ensuring excellent customer service. Work with clients to build master project plans that address specific objectives and needs. Formulate detailed timelines, spatial layouts and other event specifics to share with internal teams as appropriate. Create and manage budgets, keeping clients informed of any deviations from plan.
- Collaborate with internal departments and vendors on creative development and advancement of events and special projects. Manage and clearly describe objectives regarding marketing, schedules, staffing and equipment needs to ensure success. Lead event set up, ensuring cleanliness and safety and that all event rooms are set per client request.
- Provide show day coverage as Manager on Duty for private and public events. Greet and align with clients prior to event, serving as main point of contact. Collaborate with internal departments and vendors to ensure all objectives are met and all stakeholders are satisfied, handling guest and maintenance issues, etc., as necessary. Maximize upsell opportunities.
- Ensure contracts, deposits, insurance coverage and all event-related documents are properly processed. Process wires for payment to clients and partners. Ensure internal settlements are completed and agreed upon with partners. Process check requests for artist and vendor payments.
- Compile final revenue and expense reports, including appropriate backup, for financial settlements. Conduct onsite settlements when necessary and work with Accounting for post-show settlements.
- Work with sales and venue leadership to manage event calendar to create the greatest utilization, revenue, profit, and business and operational efficiencies.
- Ensure all invoices and paperwork are submitted to Accounting promptly and within deadlines. Responsible for ensuring all monies are collected prior to each event. Maintain procedural documentation to meet all internal accounting, audit and financial controls.
- Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs.
- Perform other duties as assigned.
Education
- College degree in the Business, Hospitality, Entertainment or related field or equivalent additional experience.
Experience
- Minimum of 3 years of experience in live event planning, event production or event management
Knowledge, Skills and Abilities
- Excellent interpersonal, written and verbal communication skills
- Proven ability to manage multiple projects simultaneously with differing deadlines required
- Superior organizational skills and attention to detail required
- Must be a team player with a positive attitude
- Working knowledge of facility management, services and equipment helpful
