What are the responsibilities and job description for the Part Time - Host - Ole Red Gatlinburg position at Opry Entertainment Group & Ryman Hospitality...?
Meet, greet and seat guests with a positive, friendly, helpful attitude, providing exceptional service to all. Serve as a general source of information to all guests entering the restaurant, bar, and entertainment destination. Work with a team to ensure every guest has a memorable experience.
- Greet all guests promptly and courteously in a professional manner.
- Control flow of guests coming into restaurant and those waiting for a table. Direct guests to appropriate location to wait when needed. Estimate and quote accurate wait times for tables.
- Seat guests at a pace maximizing service efficiency and overall operations performance.
- Show guests to tables, place menu on table, and wait for guests to be seated before leaving the table.
- Answer phones and input reservations into OpenTable, collecting the relevant guest information.
- Thank each guest for visiting the restaurant and invite their return in a friendly and sincere manner. Communicate any guest concerns/complaints to management.
- Communicate to hosts, kitchen and venue leadership ongoing logistics such as the wait time, parties of eight (8) or more, and any planned special event, and other necessary information to ensure proper flow.
- Attend pre-shift meetings before each shift. Perform defined opening/running/closing duties.
- Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both host and public areas.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow and support brand standard operating procedures (SOPs).
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
Experience
- Experience in restaurant operations
Knowledge, Skills and Abilities
- Strong interpersonal and verbal communication skills
- Skill in diplomacy, handling multiple tasks and organizational skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
Licenses / Certifications
- State Food Handler Safety Card required upon hire
