Customer Success Manager

OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.

Position Summary:

The Customer Success Manager, Brand (CSM) role focuses on delivery of OpSec Online Brand Protection solutions, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.

Knowledge, Skills and Abilities

• Must be self-motivated, flexible, and adaptable to client & organizational changes
• Ability to work independently with minimal supervision
• Strong organization, consultative and analytical skills
• Excellent time management skills and the ability to work well under pressure
• Team player with a creative and innovative mindset
• Proficient in Microsoft Office products (Excel, PowerPoint, Word)

Required Education and Experience

• Bachelor’s degree or equivalent experience
• Minimum of 3 years of account manage and/or client facing experience
• SaaS and/or corporate consulting experience
• Background in account and/or project management
• Knowledge of trademark laws and internet practices
• Perform other related duties as assigned.

What we offer:

OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.

It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Meridian, ID: Relocate before starting work (Preferred)

Work Location: In person