Billing/Revenue Assurance Manager

Description

OpSolve LLC is has provided CIS, Billing and Managed Technical Services to the energy industry for nearly twenty years. OpSolve’s client base across North America benefits from a proven combination of people, process and technology that delivers exceptional results and efficiencies. OpSolve’s breadth of services ensures it supports its clients across all facets of the organization: infrastructure, client provisioning, billing, fulfillment, customer service, campaign management, collections and accounting.

Job Description and Qualifications

• Deliver timely required reports to the Director of Operations; analyze data daily to ensure that all customers are billed and billed according to the terms of their agreement.
• Initiate and communicate detected issues, such as inaccurate or incorrect charges, proration exceptions, and accounts not billed.
• Track customer A/R to ensure that aging aligns with customer balance and utility billing agreement (some markets use purchased receivables).
• Us identified payment exceptions to research payment application to the proper account.
• Develop requirements to automate quality control processes to the greatest extent possible.
• Other operational, data analysis and reporting duties as assigned

Systems

• Support the development of and assist in the implementation of automated quality assurance/quality control, exception management, and reporting.
• Understand, utilize, and maximize available technologies. Work within and across multiple systems; understand how information inputs impact systems and business decisions.
• Act as business/system analyst for Billing Operations; system types including, but not limited to:
  • EDI
  • Billing
  • Financial and Business Reporting
• Q/A testing of the Customer Information System (READiTM) to ensure that system changes support/enhance/do not adversely affect established processes.
• Represent OpSolve in client discussions involving billing exceptions.
• Assist with issue resolution and system development/improvement projects.
• Other operational and analytical activities as assigned

Process Development / Improvement

• Participate in the continuous process improvements cross-functionally within OpSolve to facilitate cost reduction and/or improved efficiencies.
• Identify gaps and inefficiencies in existing billing and quality control processes.
• Serve as bridge between Operations & Application Development as it relates to business needs, technical capabilities and enhancements.

Problem Solving/Decision Making

• Subject matter expert to provide support to correctly assess severity, priority, and handling of issues and exceptions. Serve as a resource to help facilitate analysis, correction, and resolution of transaction errors as a result of electronic communication between applications, interfaces, or manual inputs of data.
• Perform problem resolution and analysis on repetitive issues.
• Act as a liaison between external and internal customers (both business and IT) in support, resolution and documentation of EDI TP Enablement. Communicate guidelines, workarounds, and solutions for identified problems or issues.
• Identify problems, systematically gather information, sort through complex issues, seek input from others, address root causes; make difficult decisions and communicate effectively with internal and cross-functional teams.
• Employ the most efficient way to gather information and is able to interpret and summarize the results.

Requirements:

• College Degree
• 3 years of experience or military service
• Basic MS SQL skills
• Proficient in MS Excel

Other Qualifications:

• Knowledge of retail energy concepts & terminology a plus
• Proven ability to manage complex business issues, projects and strategies (across functions)
• Strong written and verbal communication skills
• Ability to function well independently and within a team environment

Primary Location: US-Pennsylvania-Pittsburgh
Job Function: Billing Operations
Job Type: Experienced
Travel: No