Account Associate

Account Associate

The Account Associate supports the delivery team by ensuring smooth operational processes and providing exceptional service to consultants and clients. This position requires close collaboration with the Account Manager (direct reporting) and the Team Lead (dotted-line reporting), contributing to consultant success and client satisfaction.

This position requires onsite presence 2-3 days a week, with occasional off-hours availability to handle urgent needs. The primary work location is Auburn Hills, with some travel to Troy, Farmington Hills, and the metro Detroit area as needed, as well as minimal, if any, out-of-state travel.

Key Qualifications:

• Superior attention to detail, particularly in grammar and written communication.
• High level of patience and the ability to stay calm under pressure.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Exceptional interpersonal and problem-solving skills, with a focus on collaboration.

Responsibilities:

• Support the Account Manager, Team Lead, and delivery team by managing operational tasks such as:
• Consultant assignment contract management, including renewals, purchase orders, and extension communication.
• Documenting updates and managing details in the Applicant Tracking System (ATS).
• Escalating issues or challenges to the appropriate team members.
• Conduct in-person and phone check-ins with consultants to gather updates and address concerns.
• Assist in administering and managing OpTech’s Referral Bonus Program and other consultant incentives.
• Coordinate consultant onboarding, including meeting consultants onsite for interviews, first-day check-ins, and orientation.
• Address consultant requests and challenges in partnership with HR and Accounting, including:
• Timesheet submissions.
• Overtime, time-off requests, and pay adjustments.
• Expense reports and compliance-related documentation.
• Collaborate with Accounting on timesheet and billing reconciliation tasks.
• Conduct exit interviews for consultants leaving OpTech or transitioning to client employment.
• Attend client meetings as needed to discuss open roles, consultant performance, and account updates.

Role Expectations:

• Be a collaborative, supportive team member who consistently demonstrates high attention to detail and accountability.
• Exhibit flexibility by working onsite 2-3 days per week and being available during off-hours for urgent tasks or issues.
• Contribute to the overall success of the team by ensuring operational efficiency and delivering quality work under pressure.

Requirements:

• Experience in contingent staffing, employee relations, or a similar operational support role is preferred.
• Strong communication and organizational skills, with a knack for multitasking.
• Familiarity with ATS systems or similar tools is a plus.

OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.