What are the responsibilities and job description for the IT Field Technician position at OpTech?
We are seeking for Field IT Technician for our Direct Client in Detroit, MI.
This is 3 months contract position.
Pay rate - $25/hour on W2
Job Description:
-The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
-Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
-Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
-The IT Technician performs semi-complex work within technical or paraprofessional area.
-Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
-Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
-1 years of experience as a Field Technician, Break Fix Technician, etc.
-One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.
-Experience working within a Windows 10 environment.
-Ability to troubleshoot and resolve hardware and software failures.
-Eager to learn & work within a team environment.
-Customer service experience.
-ServiceNow ITSM tool usage.
Salary : $21 - $25
