What are the responsibilities and job description for the Request Support Analyst position at OpTech?
Our amazing client is looking for a Request Support Analyst (Sailpoint) for exciting long term project with a great team. This team is working Hybrid in Troy, Michigan twice a week. This is a career building opportunity with a team we know well. Will be able to answer questions.
Engagement Description:
- Experience working on medium to large projects
- Experience working in medium to larger corporations
- Light experience with Active Directory
- Day to day incident ticket resolution
- Troubleshooting technical issues reported by clients
- Perform multiple technology support activities and resolving client problems sue to system issues,
- Ensure appropriate tools, techniques and standards are being utilized to meet client needs.
- SailPoint
- Access Provisioning
- Excel
Required
- Ticketing system, light Active Directory administration/provisioning
- Active Directory experience
- Mainframe experience
- Proficient in Excel and Word
- Advanced communication skills
OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/
