What are the responsibilities and job description for the Level 3 / IT Engineer position at Opti-Vise IT, LLC?
Level 3 / IT Engineer
65,000-$80,000)
This position will work directly with customers and partners to provide expertise in hardware and software installations, troubleshooting, and configuration recommendations. This position will report to the CTO or other designated Operations leadership.
The primary mission is to serve as a key resource to our client base by providing traditional endpoint support and supporting the managed service stack deployed to maintain stable, secure, and productive network environments.
As a member of the IT Services Team, the Level 3 IT Engineer will collaborate with team members to maintain the success of managed services, site, and infrastructure. This position serves as an escalation point for Lv1 & Lv2 technicians and provides advanced-level installation, support, and maintenance of IT environments. The role entails establishing and maintaining a positive rapport with our clients by receiving, documenting, prioritizing, and actively resolving end-user support requests in a timely and professional manner.
Responsibilities :
- Client Communication :
- Receive client support requests and translate them into actionable tasks.
- Prioritize and schedule requests based on outlined standards and timeline requirements.
- Provide status updates of open requests to customers.
- Document client communications and remediation processes through to final resolution.
- Complete post-resolution follow-ups to ensure client satisfaction.
- Endpoint Support :
- Perform remote endpoint support to client base such as software installs / upgrades, file recovery, license management, password resets, configuring systems and applications, customer training, etc.
- Work with third-party vendor support to troubleshoot, identify, and remediate issues.
- Managed Service Support :
- Deploy, configure, and manage hardware and software solutions for clients.
- Perform remote and onsite support for technology installations, upgrades, and maintenance.
- Work with third-party vendors to troubleshoot, identify, and remediate issues.
- Document and maintain configuration standards for deployed technologies and optimize performance of deployed hardware and software.
- IT Site / Infrastructure Support :
- Understand and maintain configuration standards deployed.
- Deploy and monitor hardware such as endpoints, firewalls, switches, access points, etc.
Required Education :
Required Experience :
Technical Knowledge (not limited to) :
What You Can Expect From Us :
Hiring Contact : Brian Smith / Operations, Opti-vise IT | Send Resume to : jobs@opti-vise.com
Salary : $65,000 - $80,000
