Technical Sales Specialist

Basic Function: The Technical Sales Specialist proactively participates, supports, and drives sales activities where complex technical support is required to best serve OCC’s customers.

Significant Responsibilities:

Performs specific job responsibilities:  

• Provides technical expertise through support to:   1) outside sales, inside sales and customer service, 2) to customers at all levels (which includes MDIS and cellular distribution training/certification), 3) driving specification at the end-user, consultant level
• Breaks down Engineering drawings and specifications to build BOMs for the project
• Develops and implements the overall strategic plan of technical support for each sales territory in order to increase sales of OCC products.
• Acts independently of but in collaboration with the Outside Sales team in pursuing new/or existing business opportunities for OCC’s products as directed by the Manager of Business Development 
  • Provides input and strategic feedback on field issues related to pricing, product, and technical factors
  • Serves as technical account specialist for specific accounts or market initiatives (working with regional sales and business development) and contributes to the corporate knowledge bank information about the external business environment

 Promotes OCC’s service excellence and quality.  Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer requests/needs.

Champions OCC’s vision and values (as outlined in our 15 Essential Points of Success); complies with policies and procedures, ethical standards, and Code of Conduct.

Job Scope: 

• Managerial:        No direct reports.  Partners with members of the sales and business development team to provide technical knowledge, support, and training as directed.
• Communication:        Communicates regularly with outside sales representatives located in the territory, other regional sales managers, business development, inside sales representatives, senior management, and engineers.
• Confidentiality: A High level of confidentiality is required regarding corporate initiatives, customer matters, and employee issues
• Financial:        Maintain reasonable expenses (being especially mindful of the travel and expense policy)
• Judgment:        May make independent decisions concerning specific customer demands with consultation from the Outside Sales Representative or Business Development team
• Compliance:        Responsible for SOX compliance as it pertains to the team's work processes; responsible for understanding, following, and administering corporate policies.  
• Travel:        Travel throughout the region and to headquarters up to 50% of working time.

Minimum Qualifications Required: 

Education: BA/BS or equivalent educational background. 

Experience: 3-5 years of sales experience in a technical support role 

Licensure, Certification, and/or Registration: RCDD desirable

Essential Skills, Abilities, & Knowledge: Operate independently with little direct supervision; involve management staff appropriately.  Participate in management and leadership level meetings.  Utilize Microsoft Word, Excel, Outlook, and PowerPoint with minimal support.  Maintain interpersonal relationships through appropriate and concise communication, oral and written.  Use math and writing skills to correctly complete all documentation required for team reporting and compliance obligations.  Understand, follow, and administer policies, especially those related to quality and compliance. Attention to detail in completing assignments and documentation.  Prioritize workload effectively.  Effective interpersonal and communication skills with an ability to work in a team environment.  Demonstrated history of making positive contributions to the organization as a technical resource.  Experience within the cable connectivity market preferred.

Working Conditions: This is a partially sedentary job that requires a sighted individual (i.e., vision corrected to near 20/20) for computer usage and requires an individual with normal hearing (i.e., hearing corrected to normal ranges) for extensive, direct, and/or telephone contact with customers, management, and employees.  Requires an individual with the ability to enter data into a computer.   Responsibilities require an individual to be physically mobile to move around the building.  The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills.  Requires an individual with the ability to travel within a geographic territory by car and by plane.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Note:  This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.