Cloud Engineer

Job Description

Job Description

Company’s overview :

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs in Nicaragua and Colombia and foot-printing the country with tremendous career opportunities, attractive compensation and benefit packages for our talented team members.

With over 15 support departments such as Sales, Marketing, Finance, Human Resources, Call Center, Telemedicine, IT, Back-Office and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary / Objective :

The Cloud Engineer provides technical leadership in problem solving, security, maintenance, and project build situations, formulating solutions for improvement, and working with peers to establish a strategic direction for the environment. This position will secure, install, maintain, and configure systems inside our Azure cloud platform. Lead the team and collaborate with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Set and manage work processes, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Responsibilities :

Drive optimization initiatives across our Azure PaaS environment, with particular focus on performance and scalability

Design and implement comprehensive monitoring strategies that provide actionable insights

Conduct deep-dive analysis of performance issues, focusing on root cause analysis and permanent resolution

Create and maintain performance dashboards for stakeholder visibility

Work directly with development teams to improve application performance and resource efficiency

Research and implement Azure platform best practices for our specific use cases

Provision and support web and mobile application infrastructure in our enterprise environment

Education and Experience :

5-8 years hands-on experience with Azure cloud services, emphasizing PaaS offerings

Bachelor's Degree in System Engineering or related technical field

Azure certifications preferred but not required

Demonstrated success in performance optimization of large-scale Azure environments

Strong background in troubleshooting complex cloud infrastructure issues

Experience coordinating with cross-functional teams, e.g., developers, network engineers, architects

Proven ability to read and implement complex architectural designs

Expert level experience with LDAP / Azure AD, DNS, SSO, MDM, SMTP, system performance-monitoring tools, virtualization, HTTP, interacting with REST APIs for application integration and automation.

Skills / Qualifications :

Deep expertise in Azure PaaS services with focus on Function Apps, Web Apps, API Management, Front Door, Azure SQL, and Cosmos DB

Expert-level experience with Azure monitoring tools, particularly Application Insights and Azure Monitor for metrics, logs, and performance analysis

Strong experience optimizing Azure SQL performance, including query optimization and resource utilization patterns

Experience implementing comprehensive monitoring profiles across Azure PaaS services

Hands-on experience with ARM / Bicep for infrastructure deployment and automation

Proficiency with Azure DevOps for deployment workflows and automation

Expert understanding of platform capabilities including container services, middleware, messaging, and routing components

High level understanding of microservice design and implementation

Above all, you must have a passion for new and emerging technology and a constant drive of curiosity. This position works closely with various business Engineering and Production teams to gather requirements, troubleshoot issues, and provide stellar customer support.