DME Technician

Optim Orthopedics is seeking a full-time Durable Medical Equipment (DME) Technician/Medical Equipment Fitter to be part of our elite medical team!

Optim Orthopedics believes in providing extraordinary healthcare to our community as well as an exceptional working environment for our employees. With locations across coastal Georgia and the Lowcountry of South Carolina, Optim Orthopedics is a physician owned practice that takes pride in offering services across the continuum of orthopedic care.

Do you enjoy patient care and want to learn a unique, hands-on skill in the orthopedic setting? Optim Orthopedics is seeking a full-time Durable Medical Equipment (DME) Technician to be part of our elite medical team!

As a DME Technician or Medical Equipment Fitter at Optim Orthopedics, you will be an integral and unique part of the medical team and patient experience. The DME Tech will have the opportunity to:

• Develop a working knowledge of orthopedic bracing, ranging from crutches, canes and walkers, to back braces, knee braces, boots, wrist braces and other durable medical equipment (DME).
• Fit patients with a wide variety of devices from conservative bracing to pre and post-operative care devices like bone growth stimulators
• Educate patients on proper application, use and care of all supplies.
• Effectively verify patient benefits and clearly communicate patient responsibility relating to dispensing a DME product
• Develop an understanding of the workflow in the orthopedic clinical setting and further your career in the medical field

Summary
The DME Technician will administer and assist with fitting patients with orthopedic braces and devices as well as provide education on proper use and care of all supplies. He/she is expected to promote an efficient administrative office which leads to positive patient experiences and fosters positive work relationships among all departments at Optim.

Essential Duties and Responsibilities

Develops and maintains working knowledge of current DME/POS supplies, WC Dispensary supplies, medical supplies, services and all applicable governmental regulations.

Responsible for fitting patients with a wide variety of orthopedic braces and devices

Educates customers/patients of proper application, use and care of all supplies. Maintains communication among the Physicians, DME Manager, A/R department, Physician Teams, and patient at all times

Able to effectively verify patient benefits and clearly communicate patient responsibility relating to dispensing a DME product.

Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

Responsible for returning patient telephone calls; ensures action taken is documented appropriately in the patient chart

Responsible for purchasing, maintaining inventory on, and dispensing DME and WC Dispensary supplies

Responsible for filling out the patient’s Proof of Delivery and or ABN with the appropriate billing codes and associated charges

Responsible for dispensing DME items while following proper procedures as instructed by the DME Manager via paper format or via software and obtaining all proper documentation.

Maintains detailed knowledge of practice management, electronic health record and other computer software as it relates to job functions

Completes all other duties as assigned by the DME Manager

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Customer Service – Works well with patients, vendors, clients, referral services, and physicians by responding to their inquiries and promoting a positive image of the company. Maintain confidentiality. Looks for ways to improve and promote quality patient care.

Teamwork - Accountable to team, respectfully appreciate the view of team members, open to new ideas and responsibilities, communicate with team regarding overall patient care including using resources efficiently, working toward a positive patient experience.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adheres to all OO policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.

Dependability - Adheres to the company’s time and attendance policy and avoid missed time clock punches. Meets deadlines and works independently. Identifies, troubleshoots, and solve daily situational problem that arise. Identifies when to involve management appropriately.

Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree preferred. Healthcare experience required with a preference in patient care. Experience in a medical field with a preference in patient care. Basic computer skills utilizing Microsoft Outlook, Microsoft Word and Microsoft Excel. Knowledge of practice management and electronic health record software. Ability to perform multiple and diverse tasks simultaneously. Strong written and verbal communication skills. Excellent customer service a must.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions.

Computer Skills

To perform this job successfully, an individual should have knowledge of MS Word, MS outlook, scheduling software and EMR (Athena).

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires the ability to lift up to 40 pounds occasionally with frequent lifting between 5-10 pounds. Work requires the ability to sit, stoop, crouch and kneel as needed during job responsibilities. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Position also requires viewing computer screens and typing for long periods of time, and working in an environment which may be stressful. Position could require occasional travel. Typical Working Conditions: Normal clinical environment.

While performing the duties of this Job, the employee is regularly required to sit; use of hands; and to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Joining the Optim Orthopedics team provides the candidate with the opportunity to grow within the organization while providing competitive benefits including:

• Medical, Dental, and Vision Plan
• Generous 401K Plan
• Paid Time Off
• Competitive Pay

Qualifications: Bachelor’s degree and healthcare experience preferred, but not required. Willingness to learn a new skill. Passion for patient care.

Computer Skills: EHR (Athena), Office 365, Microsoft Outlook, Excel

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Savannah, GA 31405 (Preferred)

Ability to Relocate:

• Savannah, GA 31405: Relocate before starting work (Preferred)

Work Location: In person