Community Liaison

Job Summary:

Responsible for establishing and maintaining positive relationships with referral sources, attending to customer inquiries, requests and concerns and finalizing contracts with managed care companies. Works closely with Supervisor, internal office staff, marketing staff and other community liaisons to increase sales opportunities and promote home health services in the community. Responsible in managing existing clients and ensures the referral sources and patients are satisfied with the company's services.

Essential Functions:

1. Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

2. Forecast sales targets and ensure they are met every month.

3. Works with Supervisor to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

4. Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

5. Focus on growing existing accounts and acquiring new clients.

6. Works with clinical staff and other internal colleagues to meet customer needs.

7. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

8. Protects organization's value by keeping information confidential.

9. Evaluates operational issues to determine whether Agency is competitive and staying current with the latest trends in healthcare delivery.

10. Demonstrates knowledge of, and supports, Agency mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.

11. Assists in planning of any event that highlights Agency services.

12. Responsible in submitting productivity reports in all assigned areas, to Supervisor.

13. Responsible in submitting a weekly planned and actual visit schedule of activities to the Supervisor.

14. Continuously conducts collection of market assessments and provides input in the development of a sales plan.

15. Ensures maintenance of positive working relationships with current and potential referrals sources.

16. Builds the image of the Company in the Community as a high quality provider of home health services.

17. Identifies opportunities for additional or improved home health services to address customer needs.

18. Ensures comprehensive working knowledge of home health markets and community resources including government agencies, key referral sources and market competition.

19. Assist customers if needed in giving information on community resources should services not be provided by home health.

20. Information and educational responsibilities include:

• a) Participation in and presenting in-service programs when requested.
• b) Participation in community awareness programs are needed.
• c) Participation in Quality Assurance programs as requested to identify areas of educational needs.

21. Coordinates with hospital social service administration and physicians to establish effective working relationships.

22. Works with physicians to identify the home health care needs of referred patients.

23. Assists home health administrators/clinical directors with the development of better Agency relations with Physicians and other home health related providers in the communities through personal contacts.

24. Represents the company at company events and community forums.

25. Participates in health related community activities and projects.

26. Contributes to promote continuing education activities within marketing and sales group.

27. Follow-up on any problem that results in disruption of effective working community relationship.

28. Educates/coordinates staff regarding the home health care needs of the community.

29. Maintains absolute confidentiality if Agency records including but not limited to patient care information and business plans.

30. Assists in the hand delivery of client clinical records for signature.

31. Other related duties and responsibilities that may become necessary or appropriate to meet the administrative needs of the agency.

Knowledge, Skill and Experience:

1. Minimum Education (or substitute experience) required: Must possess a Bachelor's degree in business, marketing, or related field preferred.

2. Minimum Experience required: Highly developed organizational, planning and management writing skills and oral communication skills and the ability to work effectively with others.

3. Ability to market home health aggressively and deal professionally with customers and the community.

4. With excellent communication, negotiation and public relation skills.

5. Demonstrates organization, autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

6. Skills Required: Closing Skills, Motivation of Sales, Prospecting Skills, Sales Planning, Territory Management, Market Knowledge, Presentation Skills, Meeting Sales Goals, Professionalism.

7. Ability to work independently on assigned tasks as well as accept direction on given assignments.

Physical Job Description:

Typical Working Conditions: Typical office environment - no unusual exposures.

Equipment used: Computer keyboard, telephone, Fax Machine, Copier.

Essential Physical Tasks: Must occasionally carry boxes of patient information documents weighing approximately 30lbs. Work at computer monitors for prolonged periods must guard against eyestrain and muscle pain.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: On the road