Intake Coordinator/Scheduler

Position Overview: The Intake Coordinator and Scheduler for Home Health Care plays a crucial role in facilitating the smooth and efficient coordination of patient referrals, admissions, and scheduling of services within a home health care agency. This role involves close collaboration with healthcare providers, patients, families, and the interdisciplinary team to ensure timely and appropriate patient care services.

Responsibilities:

Patient Referral and Admission: Receive and review patient referrals from healthcare providers, hospitals, and other sources.
Gather necessary patient information, medical history, insurance details, and required documentation for admissions.
Coordinate communication between referring sources, patients, families, and the clinical team to facilitate seamless admissions.

Scheduling and Coordination:Schedule patient appointments, visits, and services in accordance with physician orders and care plans.
Collaborate with clinical staff to assign appropriate caregivers and clinicians based on patient needs, location, and expertise.
Maintain an accurate and up-to-date scheduling system to ensure efficient allocation of resources and optimal patient care.

Communication:Serve as a primary point of contact for patients, families, healthcare providers, and internal staff regarding scheduling and admissions.
Effectively communicate appointment details, schedules, and any changes to relevant parties.
Address inquiries, concerns, and requests promptly and professionally.

Documentation and Data Management:Enter and update patient information, demographic data, insurance details, and care plans accurately in the electronic health record (EHR) system.
Maintain comprehensive and organized records of all communication, scheduling, and admission processes.

Verification and Authorization:Verify patient insurance coverage, obtain necessary authorizations, and communicate with insurance companies as required.
Ensure compliance with insurance regulations and guidelines related to patient eligibility and coverage.

Team Collaboration:Collaborate closely with clinical staff, including nurses, therapists, and other caregivers, to ensure proper assignment and coordination of patient visits.
Work collaboratively with administrative and billing teams to ensure accurate documentation and billing procedures.

Quality Assurance:Monitor and address any scheduling conflicts, missed appointments, or gaps in patient care services.
Participate in quality improvement initiatives to enhance the efficiency of scheduling processes and patient care coordination.

Customer Service:Provide excellent customer service to patients, families, and external partners by addressing inquiries, resolving issues, and fostering positive relationships.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field is a plus.
• Prior experience in healthcare scheduling, coordination, or related roles.
• Proficiency in using electronic health record (EHR) systems and scheduling software.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Empathetic and customer-focused attitude.
• Knowledge of medical terminology, insurance verification, and authorization processes is preferred.

Conclusion:The role of an Intake Coordinator and Scheduler in Home Health Care is pivotal in ensuring the seamless transition of patients into the home health care setting. This position requires effective communication, exceptional organizational skills, and the ability to work collaboratively with various stakeholders to ensure optimal patient care experiences.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Medical Specialty:

• Home Health

Schedule:

• Choose your own hours
• Monday to Friday

Work Location: In person

Salary : $14 - $15