Assistant Property Manager - Optima Lakeview (Chicago)

Position Brief – Assistant Property Manager

Our Assistant Property Manager is a business leader who focuses on resident customer service and assists in managing operations, processing rent payments, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This person must be meticulous in attention to detail and possess a professional and collaborative demeanor as a representative of Optima.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You'll Do

• Process leases and all required documentation from move-in to move-out to ensure all records are complete and accurate.
• Receive and post all payments in Yardi Voyager to insure accurate financial records are always maintained.
• Issue property notices timely to delinquent residents and work with our attorney to secure timely evictions when necessary.
• Prosecute collections to maximize revenue from delinquent accounts.
• Monitor resident insurance certificates to ensure all residents are in compliance with applicable requirements.
• Process and code all invoices related to property operations and maintenance.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• Receive telephone calls, emails and in-person visits from residents, prospects and vendors/suppliers.

• Create, enter data for and manage Yardi reports, serving as the on-site team’s Yardi resource.

• Assist in managing the community’s budget by making sound fiscal decisions to increase the net operating income of the community.
• Issue maintenance service requests.

• Contribute to cleanliness and curb appeal of the community on an ongoing basis by physically inspecting the community and reporting any service needs to Maintenance.  Inspect move-outs and vacancies, when requested.
• Maintain positive relations with all community vendors. Collect bids, administer contracts and supervise vendors/independent contractors.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Assist in ensuring that all Optima policies and procedures are adhered to.
• Contribute ideas to property manager for marketing community and improving resident satisfaction.

What You'll Need

• Must have a high school diploma or equivalent. A college degree is also favorable.
• 1-2 years of on-site property business management experience (luxury apartment community experience preferred).
• Experience maintaining accounting reports.
• Must have experience in Yardi, a property management-based CRM as well as Microsoft Office Suite.
• General office and bookkeeping skills
• Ability to work a flexible schedule that will include some weekends
   

What Will Set Your Apart

• A competitive spirit
• High-energy
• Customer-service driven
• Warm, friendly and service-oriented philosophy
• High degree of flexibility and tolerance for change
• Superior written and verbal communications skills
• Organized and detail-oriented
• Effective at setting priorities/managing competing demands
• Aptitude to work both independently and as a team member

Benefits and Perks

• Competitive benefits and great perks make a huge difference; we get that, so you’ll get them too. At Optima, we believe they should be meaningful and a part of what makes us great!
• Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally protected characteristics