What are the responsibilities and job description for the Assistant Property Manager position at Optima, Inc.?
We are seeking an Assistant Property Manager for Optima McDowell, our newest luxury apartment community currently underway in Scottsdale, Arizona. The Assistant Property Manager is a business leader who focuses on resident customer service and assists in managing operations, sales and leasing process, processing rent payments, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This person must be meticulous in attention to detail and possess a professional and collaborative demeanor as a representative of Optima.
What You'll Do
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What You'll Do
- Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention through the resident experience.
- Drive performance by achieving sales goals through effective communication and diligent follow-up
- Schedule visits, greet prospects, assess needs, tour apartments, follow-up and close leases. Process applications and screenings, prepare and review lease agreements/renewals, and answer all questions related to the community. Complete guest cards and enter traffic daily. Effectively explain to the client all the leasing policies
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager
- Receive and post all payments in Yardi Voyager to insure accurate financial records are always maintained
- Issue property notices timely to delinquent residents and work with our attorney to secure timely evictions when necessary
- Prosecute collections to maximize revenue from delinquent accounts
- Monitor resident insurance certificates to ensure all residents are in compliance with applicable requirements
- Process and code all invoices related to property operations and maintenance
- Maintain open communication with the Property Manager and Maintenance Supervisor.
- Receive telephone calls, emails and in-person visits from residents, prospects and vendors/suppliers
- Create, enter data for and manage Yardi reports, serving as the on-site team’s Yardi resource
- Assist in managing the community’s budget by making sound fiscal decisions to increase the net operating income of the community
- Contribute to cleanliness and curb appeal of the community on an ongoing basis by physically inspecting the community and reporting any service needs to Maintenance. Inspect move-outs and vacancies, when requested.
- Maintain positive relations with all community vendors. Collect bids, administer contracts and supervise vendors/independent contractors.
- Assist in ensuring that all Optima policies and procedures are adhered to.
- Contribute ideas to property manager for marketing community and improving resident satisfaction
- Must have a high school diploma or equivalent. A college degree is also favorable
- 2 years of on-site property business management experience (luxury apartment community experience preferred)
- Must have experience in Yardi, a property management-based CRM as well as Microsoft Office Suite
- General office and bookkeeping skills
- Ability to work a flexible schedule that will include weekends
- A competitive spirit
- High-energy
- Customer-service driven
- Warm, friendly and service-oriented philosophy
- High degree of flexibility and tolerance for change
- Superior written and verbal communications skills
- Organized and detail-oriented
- Effective at setting priorities/managing competing demands
- Aptitude to work both independently and as a team member
- Competitive benefits and great perks make a huge difference; we get that, so you’ll get them too. At Optima, we believe they should be meaningful and a part of what makes us great!
- Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally protected characteristics
- Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.
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