What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Optima, Inc.?

Position Brief - Customer Service Representative

This position will be responsible for addressing warranty claims with homeowners and / or tenants. A significant aspect of this role is to work proactively with internal and external resources in person or on the phone, including the condo owners, tenants, subcontractors, property management and Optima employees to schedule and resolve claims. This individual must exhibit attention to detail and be able to work cross functionally to represent the Company's specific and overall customer satisfaction interests as well as be able to self-perform small renovation projects.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house - development, architecture, construction, sales and management - for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You'll Do

Educate unit owners regarding the functionality and service requirements of their home, including but not limited to appliances, plumbing, HVAC.
Apply proper time and process management skills for scheduling inspections and warranty work, which may require contacting owners after hours / weekends.
Review and resolve warranty claims in a timely manner including coordination with subcontractors;
Oversee organization of homeowner closing materials, use and care guides and other file management and reports.
Be available and responsive to emergency calls 24 / 7.
Perform special projects and assignments as requested ranging from small TI's (tenant improvements) to warranty work on some single-family homes at several different locations (in Paradise Valley, Dessert Mountain, etc.).
Develop and maintain applicable professional contacts / resources.
Contribute to a collegial atmosphere and support the Company's objectives by interfacing with architects, project managers, superintendents, property managers and / or the owners of Optima.
Work on the construction side as needed to assist with MEP and / or Finish Punch Lists.

What You'll Need

Minimum 3-5 years hands-on experience working with construction trades, laborers, building maintenance or property management;

Aptitude to exercise sound judgment, be independent and work in a self-directed manner at all times with little supervision.

Strong communication (verbal and written) and interpersonal skills that incorporate professionalism;

Ability to anticipate and resolve issues / problems on a proactive basis;

Detail-oriented, yet flexible, in a fast-paced, dynamic environment with changing priorities; and

Strong work ethic with the highest degree of honesty and integrity.

Computer Proficiency in MS Office, (Conasys & Procore preferred, but not required)

Benefits and Perks

Competitive benefits and great perks make a huge difference; we get that, so you'll get them too. Team Members receive a competitive 401k match, paid parental leave, paid time off, and a 100% company paid medical plan option. At Optima, we believe benefits should be meaningful and a part of what makes us great!

Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally-protected characteristics

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CUSTOMER SERVICE REPRESENTATIVE

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