What are the responsibilities and job description for the Director of Client Services position at Optima Search | Europe & America?
Location : Must be based in the Bay Area (on-site with clients 2-3 days per week)
Package : Up to $250k base bonus, perks
Are you ready to take a hands-on approach to transform challenging projects for a portfolio of $2B clients ? We’re looking for a dynamic leader to drive successful initiatives and foster strong relationships with clients . Your expertise will stabilize projects and uncover upsell opportunities , ensuring our clients receive the best solutions. This role requires living in the Bay Area and visiting customers on a weekly basis . If you’re passionate about making an impact, we want to hear from you!
THE CLIENT :
Join a dynamic, fast-growing, and fully remote technology services company that empowers over 4,000 professionals across 130 countries. They specialize in innovative cloud solutions, helping organizations optimize their cloud capabilities while reducing costs. Their unique outcome-based pricing model ensures that your success is directly linked to their performance, offering cloud cost management, automation and integration tools, and FinOps-certified solutions to enhance efficiency and ensure cost-effective cloud operations.
THE ROLE :
The Delivery / Client Director position is designed for a passionate and engaged storyteller with a well-rounded understanding of business technology and software. This role reports directly to the CEO and Founder.
You have been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas) in a consulting or professional services scenario. You are either already growing those accounts or excited to start doing so. Here, you will build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap.
RESPONSIBILITIES :
- Drive revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
- Develop and execute account strategies and growth plans in alignment with company objectives while working with internal teams.
- Build strong, long-lasting relationships with key clients and stakeholders.
- Learn and understand clients’ business goals, priorities, and challenges, and drive tailored solutions to address customer needs.
- Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
- Enable, mentor, and coach your account teams to achieve client success.
QUALIFICATIONS :
About Optima Search | America :
Optima Search the International Executive Search. We support world-class brands and early-stage IPOs across America and Europe. Optima emerged on the back of working in both; the recruitment industry and leading internal in-house HR teams. The unique combination offers a competitive advantage in servicing our clients. We’re working with quality-driven Clients and recruit Sales, Marketing, Professional Services, and Executive Hiring Pros |
Salary : $250,000
