What are the responsibilities and job description for the Community Services Team Lead position at Optimae LifeServices?
Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply.
Optimae LifeServices is hiring a full-time Community Services Team Lead for Iowa City. The Community Services Team Lead partners with Service Coordinators in creating, maintaining and training proper community customer documentation while improving customers quality of services. Some direct care with community clients will be required.
Duties:
- Create, complete and correct community customer annual update paperwork.
- Attend and advocate for community customer during team meetings.
- Create community customer annual service plans.
- Complete community customer specific training with Direct Support Professionals annually and upon change.
- Foster communication, cooperation, and problem solving between people.
- Complete community customer quarterly reviews.
- Provide billable services while working directly with community customers.
- Manage and report weekly community customer habilitation averages.
- Promote quality assurance by developing, organizing, and maintaining systems of accountability.
- Build morale by developing staff competency through consistent customer specific training.
- Review and Audit community customer’s documentation.
- Participate in monthly staff meetings, including weekly Service Coordinator meetings.
- Take notes during weekly Service Coordinator meetings.
- Schedule, attend and track essential community customer appointments.
- Participate in the on-call rotation.
- The Community Services Team Lead will report to the Program Director and collaborate with the Services Coordinators on a consistent basis.
- Manage a professional email account.
Qualifications:
- High school diploma or GED is required.
- Experience providing services to people with disabilities is preferred.
- Create and maintain spreadsheets and word documents.
A Note Regarding Experience:
Are you excited about this role, but don’t feel that your past experience fits perfectly with every qualification in the job description? We encourage you to apply anyway. You may just be the right candidate to join the Optimae family!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Working with people with developmental disabilities: 1 year (Preferred)
- Microsoft Excel: 1 year (Required)
- Microsoft Word: 1 year (Required)
- Computer skills: 1 year (Required)
- Leadership: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
