What are the responsibilities and job description for the Front Desk/Receptionist/Scheduler position at Optimal Health U.S.?
About us
Optimal Health Solutions - Gaffney is a small business in Gaffney, SC. We are professional, agile, customer-centric and our goal is to Our goal is creating optimal health and healing within this community. By using the latest bio-hacking technologies, taping into the bodies innate intelligence and patient-centered care, Dr. Chris and his team seek to curate their very best wisdom and healing modalities. HEALTH - HAPPENS - HERE.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- On-the-job training
- Company perks
- Safe work environment
```Duties```
We are seeking a reliable and friendly Front Desk Receptionist to join our team. As the first point of contact for our dental office, you will play a crucial role in providing excellent customer service and ensuring smooth operations.
Responsibilities:
- Greet and welcome patients with a warm and friendly demeanor
- Answer phone calls and respond to inquiries in a professional manner
- Schedule appointments and manage the office calendar
- Check-in patients, collect necessary paperwork, and verify information
- Assist with billing using computerized systems
- Maintain patient records and ensure accurate documentation
- Handle patient inquiries and provide exceptional customer support
- Manage incoming and outgoing mail, including sorting and distributing correspondence
- Perform general administrative tasks such as filing, scanning, and proofreading documents
```Skills```
To excel in this role, you should possess the following skills:
1. Receptionist: Previous experience working in an office or familiarity is desirable.
2. Computer Skills: Proficiency in using computerized systems for scheduling appointments, managing patient records, billing, and insurance claims.
3. Customer Support: Ability to provide exceptional customer service by addressing patient inquiries and concerns in a professional and empathetic manner.
4. Front Desk Management: Strong organizational skills to manage the front desk area efficiently, including scheduling appointments, handling phone calls, and maintaining patient records.
5. Phone Etiquette: Excellent phone etiquette with clear communication skills to effectively interact with patients over the phone.
6. You will be in charge of calling and booking our leads and new patients. It's a very important position at our clinic and we are looking for people that want to grow and are hungry for more. We have amazing support to ensure you succeed.Responsibilities:
- You will mainly be setting appointments and calling leads.
- We get leads everyday that genuinely need medical help to improve their lives. Setting their appointments will open opportunities for you to constantly get bonuses. Weekly and Monthly!
- Contacting and communicating with our patients through our designated platforms.
7. Proofreading: Attention to detail to ensure accurate documentation of patient records, correspondence, and other administrative tasks.
8. Communication Systems: Familiarity with operating multi-communication systems (phone, text, messaging, eetc.) to handle incoming calls effectively.
9. File Management: Ability to maintain organized files both physically and electronically.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Front Desk Receptionist/Scheduluer and contribute to creating a positive experience for our patients.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $17
