What are the responsibilities and job description for the Business Development & Customer Service Representative position at Optimist Management Group?
We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Service Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.
Business Development & Customer Service Representative Responsibilities :
Identify and develop new business opportunities through customer outreach and prospecting.
Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
Collaborate with cross-functional teams to ensure seamless delivery of products / services and customer satisfaction.
Conduct market research and competitor analysis to identify trends and opportunities for business growth.
Prepare and deliver persuasive presentations and proposals to potential customers and clients.
Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
Maintain accurate customer records, track sales activities, and generate reports as needed.
Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.
