What are the responsibilities and job description for the Field Applications Engineer position at Optimized Personnel Solutions?
Objective :
We are a fast-growing specialist short-range, low-power wireless connectivity semiconductor company, currently one of the top two vendors in the BLE space. Based on substantial growth over the last few years with a strong pipeline of new customer designs and product releases, we are looking for a Field Application Engineer to join our FAE team. The FAE will provide technical support for customers and to the Sales and FAE teams. The FAE will assist in developing opportunities incorporating our products and follow those through to production solutions. The FAE identifies and shares current and emerging customer technical needs to improve our product positioning and guide new product development. The primary customers to be supported are in the Western area, but travel to other areas of North America to support customers will be required.
Responsibilities :
- This role entails providing Field technical support for assigned territory.
- Collaborate with cross-functional teams of Sales, and Marketing to support customer technical requirements.
- Develop relationships with key customer engineers and decision-makers with the goal of being considered a trusted technical advisor.
- Manage troubleshooting and technical support to customers as needed.
- Support customers in the evaluation process and application development
- Conduct device experimentation to reproduce and understand customers' issues and to independently find solutions to these issues.
- Clearly communicate solutions to customers and their issues to the division.
- We are looking for someone who understands how to work with our engineering teams in the US and China and can leverage those to support our customers in a high-touch engineering engagement.
Qualifications :
