What are the responsibilities and job description for the Receptionist front and back office Physical Therapy Clinic position at Optimum Health & Wellness Physical Therapy, Inc?
We are looking for an outgoing, team oriented, and committed team member who wants to be a part of a health and wellness team, changing people's lives. You will be the first impression everyone has of the clinic. Our goal is to make every patient feel welcomed. Our mission is to Equip, Encourage and Empower every person that we help.. A cheerful and welcoming attitude is a must!
ABOUT THE POSITION:
Work Location: Ketchikan
Work Remotely: No
Schedule: Closing Shift (9am-6pm)
REQUIREMENTS:
- Post high school graduate.
- Previous customer service experience.
- Previous scheduling experience (preferred but not required).
- Good communication skills.
- Able to handle multiple tasks and stay organized well maintaining rapport with clients
- Willing to align with Optimum’s values.
- Is a positive, solution-minded thinker.
- Ability to multi-task while providing excellent customer service.
- Computer and phone experience.
- Basic word and excel skills
RESPONSIBILITIES:
- Warmly greet all patients, wellness gym members and visitors to the clinic in person and over the phone.
- Assist patients with intake paperwork and scheduling.
- Paper and electronic filing into patient charts within the EMR (Electronic Medical Record).
- Verify patient’s insurance eligibility/benefits and communicate with patients to ensure they understand their benefits.
- Written and verbal communication in EMR, through email and internal memos to ensure proper flow of information throughout the clinic and between the clinic and it's referral sources.
- Frequent schedule management to monitor and fill any openings, cancellations or no shows while keeping in communication with the physical therapists (PTs) about updates to the schedule.
- Collect payments for visits, therapy supplies, gym memberships or patient deductibles and enter them into the WebPT EMR or gym software.
- Receive, track, record and follow up on incoming referrals.
- Communicate with PT’s and Client Service Manager daily about needs, challenges etc.
ADDITIONAL SKILLS:
- Experience with EMR software (preferred).
- Experience with Microsoft Office products Word, Excel and Outlook (preferred).
- Experience with insurance eligibility/benefits verification. (preferred).
- Work with PTs to ensure that the patient’s plans of care are successful and complete.
- Excellent communication skills (Required).
EDUCATION:
- Ideally some college in kinesiology and exercise science
- High School Diploma
ADDITIONAL NOTES:
This position and its roles are dynamic and will evolve as the business grows. This may include cross training into aspects of other positions to help establish overall depth and business flexibility. Optimum will provide relevant training as it becomes necessary and appropriate for the success of the position.
BENEFITS:
- Our team culture.
- SIMPLE IRA Matching 1%
- Employee Assistance Program
- Health Insurance Reimbursement
- Paid Time Off
- Bonus Pay
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $17 - $24