What are the responsibilities and job description for the Treatment Administrator position at Optimum Oral Surgery Group?
We are an elite oral surgery practice dedicated to delivering exceptional patient care and outstanding service to our referring doctors.
Key Responsibilities
- Greet patients, manage phone calls, schedule appointments, provide cost estimates, and collect patient financial responsibility.
- Manage the doctor's schedule and communicate with patients and referring offices.
The Treatment Coordinator plays a critical role in ensuring seamless patient experiences and meeting the needs of our patients.
Requirements
- Provides concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Updates and maintains patient insurance information.
- Maintains the doctor's schedule to ensure efficient use of their time.
- Partners with the clinical team to ensure excellent patient experiences.
- Adheres to deadlines and prioritizes work against the patient schedule.
- Collections payments from patients in an effective and professional manner.
- Understands doctor treatment recommendations and develops treatment plans from diagnosis.
- Effectively communicates treatment options and associated costs to patients.
- Maintains confidentiality of all information in accordance with HIPAA.
