What are the responsibilities and job description for the Service Manager position at Optimum RV?
About Us:
Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.
Responsibilities:
The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
Humble: We are trainable, coachable, and confident... not arrogant.
Hustle: We are self-motivated, driven and never satisfied.
Team Player: We are stronger as one. We help each other, regardless of department or position.
Loyalty: We are committed to the success of the company through ups and downs because this is our career.
Requirements
Minimum Qualifications:
Benefits
Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.
Responsibilities:
The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:
- Overseeing all service operations, including scheduling, repair, and maintenance of RVs
- Managing a team of service technicians and support staff, including hiring, training, and performance evaluations
- Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly
- Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications
- Collaborating with the sales and parts departments to ensure a seamless customer experience
- Monitoring service department performance metrics and generating reports for senior management
- Ensuring compliance with safety regulations and company standards
- All other responsibilities as assigned
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
Humble: We are trainable, coachable, and confident... not arrogant.
Hustle: We are self-motivated, driven and never satisfied.
Team Player: We are stronger as one. We help each other, regardless of department or position.
Loyalty: We are committed to the success of the company through ups and downs because this is our career.
Requirements
Minimum Qualifications:
- Proven experience as a service manager or in a similar managerial role within the automotive or RV industry
- Strong knowledge of RV systems, maintenance, and repair procedures
- Excellent leadership and team management skills
- Outstanding customer service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in using service management software and computer systems
- High school diploma or equivalent; additional technical or business education is a plus
- Ability to work flexible hours, including weekends and holidays
- RVIA/RVDA certifications - preferred
Benefits
- Competitive wages
- 401K
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short- & Long-Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay
